Dear sir
this is to bring under your kind consideration that I M.P.SAHU resident at Kadma Farm Area, Jamshedpur is presently a subscriber of your airtel prepaid mobile services my contact number is 9934175231.Sir from the past three to four month i am facing so much trouble from your side as your company had automatically deducted my balance about Rs.70 for bolly services and said that i have subscribed for airtel services but you can go through with your records that till date i have not ordered for any additional services. That day your senior assured me that my amount will be refunded in 24 hours as it had happened due to mistake from your side. I complained many times but no complaint number was given from your customer service however your person assured me that this will not happen in future but it is going on continuously which was very shocking for me then again i coordinate with your customer care with Mr. Dhananjay.
he said that he can understand but he is helpless he gave me the nodal officer number ie 9897534865 but even after trying this number several times no one is picking it up so that i can follow up.
so you are requested to kindly resolve the matter as soon as possible as i am shocked that with such a brand name of trust Airtel is cheating their subscribers i am using airtel services since i have started using mobile but i am really very sorry to say that i am facing so much problem in this duration that in future i have to think about using airtel services.
Today i have called your call center i.e number 198 and asking for refunding my balance but they denied to return back my balance.
Please do the needful. otherwise i have to take some legal action.
Hoping for a favorable action at your end.
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