For the last five years I've enjoyed the mobile services of Airtel. Though it's a bit costlier than other services, the quality has always satisfied me to such a degree that I've had no reason to complain about the financial loss -- until recently. On Feb 25 I made a recharge with Rs. 80 with the hope of getting 500 local and national sms per day. The hope crushed on the following day when I discovered with horror the sms charge being deducted from my main balance. Then, after a long series of calls to the customer care, I was ultimately allowed to avail myself of the benefits from Mar 11 onwards. The story doesn't come to an end even here. From yesterday (Mar 16) the balance-deduction has started happening again. I've already called twice to the customer care but the executives have offered me false hopes ("Your service will be normal within two hours", etc). I pray on my knees to God and God-like Airtel to have mercy on my sms-crazy little soul. My mobile number is 9831210249.
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