Ravi Mittal
Mobile Number 9810181126
I had requested for refund of my security deposit of Rs. 8500/- . I had on 5th
July received an sms from Airtel stating that my request for refund has
been resolved and that further I would be receiving a call from mobile number:
9910000270 on the 6th of July for confirmation.
However i did not receive any call or cheque from airtel.
Upon calling up their customer service and sending them mails multiple times i was told that the check had been received at my residential address and if i have not received it I was required to submit a deminity Bond of Rs. 10/-, the same was submitted in August by me at their Connaught Place center and i have the receipt for the same. After this I have sent them multiple emails and called them up multiple times. However, till date, I have received no Proof of the mentioned cheque and it is now invalid as it is past 6 months of date of issuing of cheque nor have i received any worthy reply from airtel.
It may be noted that airtel has been sending my telephone bills to the same address for the past 10 years and they have been received every month. This indicates the callous attitude of airtel in troubling their old customers. The security deposit mentioned is also illegally being held for a number of their other customers as the security deposit is no longer required for consumers.
I therefore request Airtel to refund my and all the customers their security deposits and interest for the period since which they have illegally held onto the security deposits at the rate at which they charge late payments.
thanking you,
Ravi Mittal
CC: THE TELECOM REGULATORY AUTHORITY OF INDIA
Mahanagar Doorsanchar Bhawan,
(next to Zakir Hussain College)
Jawaharlal Nehru Marg
(Old Minto Road)
New Delhi : 110 002
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