I called arirtel at its 24x7 no 121 for enquiry of its sevice feature. I was told that the number is no longer oll free query and I will be charged. My complain is that there was no prior communication given by airtel on change its stand. When we subscribed to the connection we were promised that 121 is one of the feature of the service provider.
Further, its highly unethical on part of airtel to charge on querries related to services provided by it or related to resolution of simple question like modem password reset/how to activate wireless/digital locking feature of phone etc. Providing answer to these basic questions cannot be termed as value added service but an integral part of phone&broadband service that I have subscribed.
Request to take this matter with airtel and stop such unethical practice of making profit from already hassled consumers.
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