I have purchased my sim card before 3 1/2 years back my service name is airtel friends my number is 9860278577
now 3 days back they are changing my plan without inform me
i have called 3-4 times to customer care but three different answer are coming from them
1 day i called to customer care they told me ur plan is changed will convert it back within 24 hr
2day they are told me to recharge of Rs 41 then it will convert to friends
3day customer care told me ur service has expired now it is atomatically converted to regular plan
i asked that person how u will change my service without inform me so they are saying we send sms to all people regarding that but i told i have not received any message
customer care persons are not co-operating they are saying sorry for that thats it
is this the way to handle customer they are not even send the message before start and stop the service
regards
kapil
98760278577
0 comments