Airtel activated Cricket Celebrity Chat (CCC) with any request for such services from my end and deducted INR
On March 3 at 14:25:14 hrs, I received a message from airtel (sender number: 505050) saying thank you for choosing CCC and 15 bugs has been deducted from your account for this service activation.
I have never ever requested for such services, I was shocked with this message as I did not even know if such services exist. I immediately called 121 followed by 198 for this issue, talked to Yogesh, the first point of contact for me at airtel’s grievance addressal desk. He had no valid, acceptable reply for this issue, in fact he had no answer for why did it happen.
Then he said the only thing he can do then was to stop the service. Since the balance has been deducted, he could not return. I got angry and told him that it’s the company, and not me who is at fault, so you will have to return the amount, just forward the call to your senior executive. He put me on hold to check for his senior and after sometime, he turned back and said that the balance will be credit back to my account in 1 hour.
I waited 2 ½ hours but neither I received any message nor the balance was given back. I tried to call 198 again for 19 times but as soon as I chose the option for complaint, it said, ” for information on balance and validity, call 121 and thank you for calling airtel” nd disconnected my call every time.
I called airtel at around 7:45 on 3 march again using my friend’s phone 9980147604, when I entered my number for grievances, it disconnected the phone every time but then I entered her number only for that too. It got connected easily with almost no waiting time, what magic!!
This means only that my number was blocked to receive calls (dialed to 198) by the customer care.
I asked him to divert the call to the senior executive “Raghu”(as far as I remember), as my patience was challenged enough by that time. The senior executive was rude, arrogant and seemed to be in no mood to hear that the company was at fault. Since I was angry, he told me balance will credited believing my words without any check, as if he was doing favour to me. In age of computer people say since it will take time to find out truth I take your words. Disgusting reply garnished with rudeness!!
I told him to escalate the issue and tell me the reason behind such behavior then he said if it is done the amount won’t be credited immediately, he was trying to crush my voice and I think did not want to unveil his rude behavior. My money was given back to me as a favour, and they showed as if they had done no mistake.
Company like airtel cheat on people for such small amount of money, disgusting and shameful. While charging for something, immediately they deduct the amount but while returning money, they face technical problems, don’t do it even in 6 hours.
Waste of time for me,
Attack on my patience, I could not concentrate on my work,
Mental torture,
Above all I would not have noticed, and called, they would have easily eaten my money.
I want written apology from the company, apology from those employees and written assurance that this won’t be repeated ever.
I want strict action to be taken against Yogesh and the senior executive (Raghu am not sure, its easy to find out his name for airtel, by tracking calls from my phone for 3rd march around 7:45 pm) and want in written what action was taken against them, with a say in that if that is not a proper action.
I want strict action to be taken against airtel for using unfair means of earning money.
Also I want optimum compensation for the mental torture and wastage of time I went through, so that from next time onwards the company should feel ashamed of doing it.
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