Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Bill plan issues | News #69258

Airtel
Bill plan issues

Elow is my mails to Airtel since more than an year for changing my bill plan and nothing has been done yet. I stopped paying my bill as they wont even let me disconnect this phone without the company's NOC, and I am not getting the NOC, as I dont have any details of my employment with the company, it was only for a month, and its been 7 years.

-fromKrishna Kumar

[email protected]

dateSat, Jan 29 at 3:04 PM

subjectFwd: FWD: REQUEST TO CHANGE MY BILL PLAN. [|BAL|9818555942|2801201113207|]

mailed-bygmail.com

hide details Jan 29

I am really frustrated.

- Hide quoted text -

&&&- Forwarded message &&&-

From:

Date: Fri, Jan 28 at 6:50 PM

Subject: Re: FWD: REQUEST TO CHANGE MY BILL PLAN. [|BAL|9818555942|2801201113207|]

To: [email protected]

Dear Krishna Achari,

Ref: Email dated 28 January regarding your Airtel number 9717630086.

Thank you for your email to Airtel and the opportunity to assist you.

We request you to contact [email protected] for further assistance.

We value your association with Airtel.

Warm Regards

Harshi Mehra

Appellate Office

Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction

Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=3252B4DD2768A8E92C56B1D62362ABE91D60A1ED167C94F519789FE22C6F90F11F&refno=2801201113207

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

&&&Original Message&&&-

From: [email protected]

To: [email protected]

Cc:

Sent: 28/01 10:25:39

Subject: Fwd: REQUEST TO CHANGE MY BILL PLAN. [|BAL|9818555942|190420107006|]

no response in mail from Airtel since this last mail, Am not sure how to take

this further, please advise, I did get a call from Airtel that they are going

to fix it, but nothing done yet, the call was arround 3 months back. Appreciate

if any one can go through the mail trail and help me with this.

Forwarded conversation

Subject: Re: REQUEST TO CHANGE MY BILL PLAN. [|BAL|9818555942|190420107006|]

&&&&&&&&

From:

Date: Mon, Apr 19 at 4:26 PM

To: [email protected]

Dear Krishna Achari,

Thank you for writing to Airtel.

This is with reference to your email dated 19 April regarding Bill Plan

change for your Airtel number 9818555942.

We request you to send the mail at the correct email id for any concern

regarding your Airtel number. The correct email id is

[email protected]

We regret the inconvenience faced.

For further assistance, mail us at [email protected].

We value your association with Airtel.

Warm Regards

Shivani Chopra

Nodal Officer

Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below

hyperlink

Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below

and paste the URL in your web browser.

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=7E9EF8

67F808083838EF91D69A8D53457BADB2661A8E02566A7EE2D5CBCDD25&refno=190420107006

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information

related to your account on your Mobile Screen.

&&&Original Message&&&-

From: [email protected]

To: [email protected]

Cc:

Sent: 19/04 09:22:43

Subject: REQUEST TO CHANGE MY BILL PLAN.

Hello,

I am writing this mail to you being deeply dis-satisfied with the kind of

responses I am getting, seems like there are no human beings but just automatic

replies to my emails.

I have clearly stated below that I pay the bills for this number regularly and

though I use to work with the organisation Infovision 8 years ago, I am no

longer associated with them nor do I have any other evidence of my employment

with the organisation.

Please help me have this number disconnected if you cant evn have the bill plan

changed, I am not getting any kind of benifits from using this number, I am

paying Rs. 1 per sms though other service providers are providing much better

rates.

I was not ready to give up this number but since I am getting huge bills due to

the bill plan I am using, I intend to have this phone number disconnected now,

I have been trying to get the bill plan changed since a very long time. its

really a stupid scenario where I am forcefully being associated to an

organisation I dont belong to.

Please do go through the mail chain below before replying to me.

Regards,

Krishna Kumar

9818555942

On Mon, Apr 19 at 8:33 AM, wrote:

Dear Krishna Kumar,

Thank you for contacting Airtel.

We understand from your previous interaction dated 18/04, you have

expressed concern regarding bill plan change to Airtel Super magic plan 299 for

your Airtel number 9818555942.

We regret any inconvenience caused to you.

We apologize for not meeting your expectations in this moment of need.

We would like to inform you that the above mentioned number is under the

corporate responsibility of M/s. Infovision Information Services Pvt Ltd, as

per our records and we require an authorization through your company

coordinator.

The details of your company coordinator are mentioned below and you are

requested to forward your request through company coordinator. This is only to

ensure that one point contact for communication is maintained. Hence, we

request you to cooperate to initiate further action on the same.

Name - Govind Singh

Contact Number - 9810401124

For further assistance, mail us at [email protected].

We value your association with Airtel.

Warm Regards,

Sunitha J

Customer Care

Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below

hyperlink

Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below

and paste the URL in your web browser.

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=F112749D3392

C514B22DB61B4B8F3393C4 94090FD1C6FAFDB3E58A1EA137297FF 2 B B D

C77828F&refno=1804201010595

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information

related to your account on your Mobile Screen.

&&&Original Message&&&-

From: [email protected]

To: [email protected]

Cc:

Sent: 18/04 23:19:31

Subject: Re: REQUEST TO CHANGE MY BILL PLAN. [|BAL|9818555942|180420108203|]

I have already been to a relationship center and they say the same, I will also

regret loosing this number if a simple request such as a bill plan change can

not be accomodated, This is clearly a violation of my consumer right, and being

a very dissatisfied customer will end my tie up with Airtel. That would sounds

easier for me.

This is th last time I am requesting to change my bill plan. I wont request

again, there are plenty of service providers with much better bill plans

available in the market.

On Sun, Apr 18 at 7:51 PM, wrote:

Dear Krishna Kumar,

Thank you for contacting Airtel.

We understand from your previous interaction dated 18/04, you have

requested for bill plan change to Airtel Super magic plan 299 for your Airtel

number 9818555942.

We regret to inform you that we are unable to process your request as the

number reflects under M/s. Infovision Information Services Pvt Ltd account.

Hence, we request you to kindly visit to nearest Airtel Relationship center and

update your details as a individual account and write to enabling us to do the

needful.

For further assistance, mail us at [email protected].

We value your association with Airtel.

Warm Regards,

Niranjan M

Customer Care

Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below

hyperlink

Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below

and paste the URL in your web browser.

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=127294FD67A8

E82B57A2EA2C56B7C4C63A5DBCC6C1CBC3C7C8C9CCCE3F414042&refno=180420108203

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information

related to your account on your Mobile Screen.

&&&Original Message&&&-

From: [email protected]

To: [email protected]

Cc:

Sent: 18/04 10:15:22

Subject: Re: REQUEST TO CHANGE MY BILL PLAN. [|BAL|9818555942|1704201013505|]

I am no longer associated with this Company, I worked there 8 years ago, and I

dont have any documents pertaining to any association with the company, hence I

am unable to do so, Please help me eith this as I have been the sole user of

this phone and have been paying my bills regularly, you can check my payments,

I just paid one today via netbanking.

There has to be a way for you to change the bill plan as requested below.

On Sun, Apr 18 at 10:12 AM, wrote:

Dear Krishna Kumar,

Thank you for contacting Airtel.

We understand from your previous interaction dated 18/04, you have

requested for bill plan change to Airtel Super magic plan 299 for your Airtel

number 9818555942.

We regret to inform you that we are unable to process your request as the

number reflects under M/s. Infovision Information Services Pvt Ltd account.

Hence, we require the request to be forwarded via your company coordinator

enabling us to do the needful. Please find the details below of your company

coordinator.

Name - Govind Singh

Contact Number - 9810401124

For further assistance, mail us at [email protected].

We value your association with Airtel.

Warm Regards,

Hemanth Rao

Customer Care

Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below

hyperlink

Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below

and paste the URL in your web browser.

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=A8E82F58A1E2

2566AFD23E45B1D03A58ABEE2E58BFC4CC3152B3D2315ABDC3C2C1&refno=1704201013505

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information

related to your account on your Mobile Screen.

&&&Original Message&&&-

From: [email protected]

To: [email protected]

Cc:

Sent: 17/04 22:13:52

Subject: Re: REQUEST TO CHANGE MY BILL PLAN. [|BAL|9818555942|1604201017239|]

Hello,

I need the Airtel Super magic plan 299 plan.

can you please enable this on my phone number 9818555942.

Regards,

Krishna Kumar

On Sat, Apr 17 at 9:39 AM, wrote:

Dear Krishna Kumar,

Thank you for contacting Airtel.

We understand from your previous interaction dated 16/04, you have

requested for bill plan change for your Airtel number 9818555942.

We are unable to process your request as the rate plan is not mentioned.

Please find attached the details of latest rate plans for your reference. We

request you to reconfirm if you wish to change to either of the attached rate

plans.

We request you to visit our website www.airtel.in for latest bill plan rates.

For further assistance, mail us at [email protected].

We value your association with Airtel.

Warm Regards,

Rekha R

Customer Care

Bharti Airtel Limited

To leave y

This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.


Company: Airtel

Country: India   State: Haryana   City: Faridabad

Category: Telecommunications

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