Hi,
Few days back my caller tune has been stopped without any information. After that i received a message stating that Your caller tune has been stopped to activate to call so and so number. I called that number some told that They had some technical problem, He advised me to call the next day but they had been charged for that conversation its about Rs-12.00. But it has been re credited to my account on the day itself by the way i called the customer service agent. Again I called the next day to activate my caller tune, Some one picked up and still they have some technical problem he advised me to call back an one hour.
Again I called one girl Rathika picked up the phone she had given the confirmation that my caller tune will be activated in an one hour.
But today morning they activated some other song and they had been charged 30Rs as rental.
But this is not song which i activated before. I tried to ask these things nobody responding me they had been put me on 20minutes without any solution and now the great thing is they have blocked me to call customer service agent.
I want to know the reasons for the below issues...
* Why they stopped my caller tune...?
* Why they had not been given the solution for my queries which i already many times the same has been notified to the cs agents ...?
* Why they blocked my number to reach the customer service agents.
* If they had a Technical impact then acceptable but why its not resolved till now.
Please do the Need ful...?
NOTE:-
Please come with the solutions. For all the above conversations I have the Call records with me...?
Here i have only one option to attach images I don't have an option to upload voice records...
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