Worst Customer Care for Pre-Paid clients - It is like a government unit.
I am having a really bad experience with Black Berry Services on airtel prepaid. I have been wasting 1-2 hours daily on customer care (both 7070 and 198) but no one seems to have a clue as to what needs to be done. So many times people just put me on hold for like 10 minutes before cutting the call. Every time I ask to speak to a supervisor - I am either cut off or put on hold and then cut off.
Here are the details of my issue:
- I had my blackberry curve 9300 handset (with number 9971383263 from Delhi) stolen on 23rd April on which I had Rs. 399 monthly BB4 plan active from the 10th of April
- I purchased a duplicate sim card and a new blackberry curve 9300 on 24th April. The same day I called up the customer care (both 198 and 7070) - explained them the same and I was told the service will be activated in next 24 hours
- In the next 24 hours the service is not activated - I call up the customer care again and I am told the same thing. The service will be restored in the next 24 hours. A complaint has been registered with the server team - and they need to activate the service on your new handset.
- The same story continues on 26th and 27th also - the service will be activated in next 24 hours. Every time I tell them that I am hearing the same response from customer care - I am told that the complaint is escalated and it will deifinitely be solved.
- On 28th - the cutomer care executive (7070) tells me that If I really want the service to be restored immediately then I should deactivate the current BB services and then reactivate again. This way the services will DEFINITELY work. Based on this suggestion - I deactivate the services and again activate the services leading to deduction of Rs. 399 from my balance. However the services are not restored.
- I call up the customer care (7070) and they tell me the same story again - The server team need to activate the services and will be done in next 24 hours!!! This is unbelievable. I was asked to deactivate the services and then activate so that the services will start working immediately!!! This is cheating the customer! Ask them to deactivate and then reactivate the services!
- I have tried to call the customer care three times today - and asked to talk to a Supervisor. Every time I have been put on hold for 8-9 minutes and then the call is cut!! What is happening in Airtel Customer Care - I am thinking of I should file a complaint against such behavior. So much of my time, effort and money has been wasted since Sunday.
Sincere advise to all consumers - Please switch to Vodafone or some other Service Provider using number portability option. I am definitely going to do so.
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