Hi,
My airtel number is 9845121176 and i am an airtel postpaid customer for the past 10 years.
On feb i enabled the 2GB free 99 rs GPRS pack and i was very happy with that.
In between i checked my unbilled amount and i was shocked to see an amount of 5000 rs.
Immediately i called up the CSR and enquired about this amount. He gave a funda saying that
it is a volume based amount charged at the rate of 30 paise per 20 kb and it would be completely discounted during the billing cycle. In the end i got a bill of around 1000 rs which was my average bill for the past so many years.
Then on April 20 one of the CSR's called me and started explaining about the 3G 100 MB free plan. He told me that after 100MB i would be charged at 30 paise per 20 kb. He asked me to send an sms to activate that. I sent an sms to activate that. Immediately later i changed my mind and called up the CSR. Someother person this time received my call. I asked her to deactivate the 3G services. She checked and told me that as i have sent the sms 5 minutes back, the plan is not yet activated and hence would not be activated. I repeatedly expressed my concern regarding this, but she assured me that it would not be activated.
I continued using the internet services and on 25th May i was shocked to see an sms saying that around 9700 was charged for the period April- May. I immediately called up the CSR to check out. She told me that i was charged as per the 100MB 3G plan and because i have utilized 600 MB's the other 500 MB's were charged at the rate of 30 paise per 20 kb. I explained her saying that i never wanted 3G and was using the internet services all the way thinking that i am using 2G. I never got any message from April 20 till the generation of this bill saying that i am using 3G services nor was there any kind of
indication on my device. She was not able to answer my queries and the only thing she did from her side was the deactivation of the 3G services based on my order. I kept calling the CSR's many times asking the reason for this blunder and also asking them to waive of this 3G billed amount.
Then i wrote a mail to [email protected] and explained him the situation. But there i did't get any help. He started teaching me the mathematics of the number of kbs multipled by the paise and hence the amount charged was correct. He never replied to my question as to why were the 3G services enabled when i had repeatedly told the CSR that the 3G services should not be enabled. From him i came to know that my 2G plan was deactivated and the 3G plan was activated on the 22nd of April, 2 days after i asked them not to activate the 3G plan. But the nodal officer kept telling me about the mathematics. He acknowledged about me having a discussion on the 20th of april regarding the deactivation of the 3G services, but said that the CSR has sent me the steps to deactivate the 3G. I never got any steps regarding the deactivation of the 3G and was verbally assured as mentioned above that 3G services would not be activated. When they can deactivate the 3G services as they did on the 25th of May based on my verbal request, why were they not able to honour this when i asked them not to activate in the first place on the 20th of april?
Why on earth, the 3G plan was enabled in the first place? After my 3G plan was forcibly deactivated on 25th May, i started getting the sms's on my 3G usage for the dates 22nd, 23rd and 24th May. Why were these sms's not sent from the period of 22ndApril- 24th May when airtel was cheating and looting me? Even Airtel software systems are designed with the intention of cheating the customers.
For the past 2-3 days i am disappointed and frustrated and have spent so much time explaining this problem to the CSR's and the nodal officer. Because airtel has invested lot of money in 3G services, they are finding new ways of extracting them from the common man.
I request somebody to help me out regarding this issue as i feel that this is the right channel.
Thanks & regards
Nagraj
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