Re: Hutch
On 23rd I get connected with Hutch as a Prepaid Customer. I fulfilled (Photo & Residential Proof) all formalities to your dealer M/s Balaji Cell Shoppee, Manali, Chennai – 68. At that time I felt very happy with your service.
On 29th Evening 4.30 pm they barred my outgoing facility without any prior information and they threw me away from Hutch Customer. They didn’t informed even by a SMS (Is this the way of handling a Customer?) also, alternatively Every day I disturbed by your SMS Advertisements.
I informed M/s Balaji Cell Shoppee about the Call Barrings and they replied there is no problems with their-self and they sent all required information to Hutch.
• Is this the way of handling a Customer?
• What communication problem you have to get the proof?
• Is 6 days not enough for gather informations?
I called Hutch Care on 31st 10am they didn’t analyzed my details from the dealer straightly they tells you didn’t fulfilled the requirements and you have to give photos and id proof for your further continuation of connection.
I am study in my way that I won’t give my photos and other information again and it is your mistake you didn’t collected properly from your dealer.
The mistake should arose through:
• Your Dealer
• Your Staffs
• Or your way of keeping records
Instead of these you made me a fool and I felt about my worst experience with you. I am in a remote area and I have no phone connection apart from your service. On that day (29th) my officials taken me that I was leave and there was a remark in my profession also because of ex-communication.
“A good and real advertisement is always keeping constant customer”.
Are you taking part of my sufferings of these
• My one day salary - 333.33
• Communication allowance on that day - 25.00
• Conveyance allowance on that day - 50.00
• Phone Charge Variance (.75 Ps your plan to2.00Rs STD Booth rate) 1.25 X 60 call - 75.00
• Total Rs. 483.33
I hope you Take necessary action in this regard with concerned persons
o Balaji cell shoppe
o Your staff
o Your record keeping
o Or with Me
Regards,
S.Murali
9841028526
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