I have been using the Hutch post paid since December last 4years plus.
a) The charges on my cell seem to be going up without me making any calls per se, and I never receive a complete detailed bill for the same. The one sent to me on the cell is not a detailed one and teh file seldom opens up. Apart from that, the details accessed on the net always show variances in the amount visa vie in the bill.
b) I have been charged for over one year now for caller tune that I have never used.
c) I have already given a hard copy of a request in April to convert my post paid to prepaid (signed acceptance is there as well), however, to date the transition hasn't happened and I have used the phone sparingly since. Much to my surprise, I still keep getting a monthly inflated bill and multiple calls and sms reminders. It has become a persistent pain for me every time. And my outgoing calls have been barred for the last month now.
It is sad that Hutch has no protocol at all. I use Airtel post paid sim and I have never ever faced such a problem, Hutch is a big nuisance and I cant change the no as it is an old no and has been given to a lot of my contacts. The organization should just wind up for not being able to handle customer services efficiently.
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