Dear sir/ma'am
I am a user of airtel number which is 919897908687. I have applied for MNP in august after which i received a call from the airtel executives. I didn't migrated to another network because they offered me 10p/min local airtel to airtel for 6 months which was feasible for me so i agreed to their offer.
But after sometime my few local airtel calls were charged .5p/sec which was not according to the commitment made by them. I made my first complaint regarding this on 4th sept for and they promised me a call back within 48 hours which i didnt get so i again complained on 8th sept to manish and i was informed that my complaint wasnt registered and now he said it is now noted down with the complaint reference number CWRCH20908800100 and i was again told that a call back will be arranged in 72 hours but nothing happened.
So i again complained to an executive Jitendra with reference number CBNRA20917629373 on 17th Sept and he said he'll definitely get me a call back within a day but he didn't do it.
Then i did that again to Virender with reference number CMBNR30921776079 on 21st Sept and again the same things happened.
So i thought of complaining now to higher authority of my zone, the Appellate officer of UP west zone.
I got the number from the website which was 91997444865. I called that number and i got the message this number doesn't exist. How come they have put wrong information on the net.
That is a very big irresponsibility by them.
I tried many times but i got the same information.
So with no other option left i had to complain to the Appellate officer of Delhi zone. I made a call on 25th Sept and i kept my prob in front of them and they promised me a call back within 5 hours but they didn't do. After 5 hours i made a call again then they asked for 2 hours but of no use and by that time it was 6pm so i had to stop.
Next day i again called up and told them what they did to me so the officer forwarded my call to the UP west zone appellate officer Arpit.
Up till this date my problem of wrong deduction was continuing. I told him everything i faced and he said that the wrong deduction is due to the night pack and its not wrong.
He said for 24*7 you will be charged 10p/min but since you have activated the night pack on your number which gives you 5p/min and in the transition state of both the pack its obvious that you will be charged .5p/min and its logical.
i told him if anyone on this earth says that its logical and understood i will take my complaint back and if this has to be there why wasn't i informed when i was given this scheme and even i asked whether there are any conditions in this pack and i got the reply no...
And still if this what is by the company why wasn't I told when i contacted so many times to the customer care??
He agreed with me that it isn't logical so he forwarded my complaint and asked me 48 hours more time and i agreed.
But till date i haven't received any call back and even more than 165 Rs has been deducted and more than 25 Rs has been wasted on calling to Appellate officers.
So i again applied to MNP and i again got a call from them few days back and i told them about my problem and he gave me a silly reason that since i was using promo balance at that time when i got my balance deducted so i told him that i every time use the promo balance. I never get my number recharged with the main balance so why doesn't it happen always.
i don't how such responsibilities can be done by such a big company. a lot of my time and money is wasted on all this. Its almost 2 months over and still nothing impressive has happened so far. So i will look forward for a good and strict decision plus a handsome compensation for all this. They treated me very badly when i tried to contact them. Their customer care executives are good for nothing they don't even know how to interact with the customer.
I sincerely request you to please have a look at it and take a decision as soon as possible. I will be highly thankful to you.
yours truly
Gritank Dhamija
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