Airtel
No way to speak to an actual person in the customer care

Dear Sir,

My sim got PUK locked. And in discussions forums i saw that if you send PUK num to 121 airtel will send you the code to unblock the sim. Without this code, sim becomes completely unusable. But after doing what is instructed, i did not get the puk code. It just sent an automatic reply to getting the balance of the phone.

So i have been trying to reach a person in airtel to talk to. But the customer care number gives no option to speak to a real person. All they do is give machine calls. And i have got so frustrated. What should a customer do if he has an issue that needs speaking directly to someone.

This is such a frustrating situation. Kindly do the needful dear sir. If there is a number that airtel allows a customer to speak directly to someone, ask them to put in a place in their website where everyone can see it. Are they doing it because of the huge amounts of complaints they recieve for their service.

Thanking you,

Sowmya