Dear Sir/Madam,
My name is praveen kumar having 9527333323 Airtel post paid connection, i am facing problem with billing which is because of Airtel customer care executives wrong commitment.. due to this my number got in-active since long. please see the following wrong commitments which i faced from Airtel CC executives
1. One of Airtel executive contact me over phone and explained me that... sir we have the plan of 249. which will give you 1000 minutes talk time (Local / Std).. as i required the std, I have done port my idea number to Airtel….
2. After convert I got a call from 022-40328600 (Airtel Customer care) another Airtel executive.. as she confirmed me that my plan of 249 is for 1000 Local minutes only its not for STD… if this is the case I need not to take 249 plan of postpaid connection.
3. Again on 30th March i got a call from another Airtel Executive & he suggest me to take 250 plan... as per him i will get 500 std minutes free in this, also 10sms/day i can get with this plan... if i convert to that plan now all my calls during this month will be calculated as per the 250 plan. i had recoded his plan details tooo.
4. I got a bill of Rs.1052 on 12th April as per the 249 plan only.. and when i call to Airtel customer care again... This time their CC Executive is telling me that there is no such plan (250 Plan)..
5. After so many of mails to Airtel customer care.. they ask me to mail Nodal office, then i mailed to nodal office with attachment of Rs.250 Plan recorded communication. i didn't receive any communication from Nodal office.
6. as i am not getting any responses from Airtel customer care end & i am continuously mailing to CC.. mean while i got a call from CC regarding of bill payment.. i told them to solve my billing problem.
7. they didnt solve my problem instead, they have done my SIM in-active on 14th May .. the same thing i have done mail to nodal office again on 15th May... so far i didnt get any communication from their end.. and my sim still in-active mode
Please do the needful
my present number is 7709385600
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