Just recently i had started using Airtel number though i took that sim card few months back. day before yesterday i contact to the customer care about my plain & tariff, & after that i was interested to Airtel to Airtel economic plain for night time & that gentle man guided me that i have to make promo @ 33 INR. & that will be call charge night 11 to morning 6 (IST) it will be charged @1INR=20 mnts during that specified time & it will be cut down from my main balance. yesterday i made that promo & after that i put 20INR topup. after that midnight i am going to avail that facility but it wont works . so i contact CC executive Mr Nimai Bor & i explained him all things & then he told me there is that type promo & then i asked him that's mean my promo was not activated & he agreed that my promo is activated but might be by mistake they cut down money from my main account so i need to talk with their Supervisor. then he connected me to his superior Mr Debesh Saha. & Mr Saha told me that as i am carrying other promo so i cant avail that @33 INR promo, then i told him i asked day before yesterday CC executive that what is my current plain & what will be economy for me if i am going to talk Airtel to Airtel at the mid night & he guided me to go promo @33. i informed to Mr Saha politely so why i dint avail that promo?? Saha explain me 1000 of things in a nice way & of course he is trying to be very smart & he told me i have any other promo so i cant avail this, i told him ok I am agree but can you tell me why 2 days back your CC executive misguided me?? then Mr Saha told I am not asking him details that i have any other promo going on so for that CC executive might be forgot to inform me that @33 promo will works if i have any other promo. then i told Mr. Saha that i had asked that CC executive whats my current plain & then he told he my current plain after that i asked him what will be Airtel to Airtel economic plain for night time & then he guide me. after that Mr. Saha i guess dint get any handy excuse so Mr Saha provide me 9831234865 & this is for nodal officer & i can contact him morning 9.30 to 5.30 so he can solve my problem or i can mail that nodal officer. so this is my Experience.
so my conclusion/Bottom line is... I have never seen such worse customer care services in my life. Airtel is a fraud company. They only believe in selling their product but not in providing services to their customers
0 comments