Complete conversation.
====================================================
Hi,
Is there any way the service can be restored immediately. Since Monday evening Airtel disconnected the service and still now nothing is fruitful. I have paid the OS and send the soft copy of my passport (i have submitted hard copy to Mr. Kavi).
It is disgusting and disappointing that this mistake is done from Airtel, still the issues is not getting resolved soon.
I never had this kind of service issues with Vodafone and I am using this service since 2007.
Also the Nodal officer Nandini said that Airtel is not at all responsible for the Agents behavior. Kindly send me a confirmation email that Airtel is not responsible for the Agents behavior, so that i will make sure this type of issues does not repeat with my colleagues at HCL (Technologies/comnet).
I am struggling so much as I have given this number to every one or my relatives and colleges, if that I would have taken a new number and got service immediately.
May be these kind of issues disturb the customers and will give them an oppertunity to think of an alternative.
Accepting the mistake Airtel might have restored the service for my number 9790914356 immediately.
It seems I am being cheated by Ms. Nandini asking me to pay the Outstanding on the number and will be activated immediately.
I need some discount of compensation for the days that i did not had service due to negligence/irresponsibility of Agent/Airtel which lead to this situation.
Regards,
Chandra Sekhar M.N.S
91-979-091-4356
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: [email protected] [[email protected]]
Sent: Thursday, August 19 3:41 PM
To: Narasa sarat Chandra sekhar Medapalli
Subject: Acknowledgement Mail.
Dear Airtel Customer,
Thank you for writing to us. We have already received a similar email from you earlier and the reference number of your previous mail is 1908201027106.
We are currently resolving your query and would revert to you within in 24 Hours.
Warm Regards
Airtel Customer Service
This is an auto-generated response. Kindly do not reply on this mail.
&&&&&&&Original Message&&&&&&&&--
Subject: RE: REG : 9790914356
Date: 19/08 03:36:52 PM
From: [email protected]
To: [email protected];[email protected];[email protected]
Message body:
Hi Nandini,
As per our conversation, I have paid the amount and submitted a copy of my
passport to Mr. Kavi. Kavi has given me a new sim card and said it will be
activated. I would kindly request you to activate the sim card bearing
(8991400212020440177) with the number 9790914356 ASAP.
Already Airtel has barred my service since Monday evening till date. I would
like to request you to give me the rental back to me on prorate basis for the
days that I did not have service.
While in our conversation you have mentioned that Airtel is not responsible for
the agents behavior, so in this regard I want Airtel to make sure that Mr. Kavi
would not misuse my document.
If incase Airtel is really not responsible for agents deeds, then I would like
to have an acknowledgement email mentioning the same. I want every Airtel
subscriber in HCL (Technology/Comnet) to know this.
Thank you for your efforts to bring back my connection with the same number
(9790914356).
Kindly get the connection activated ASAP.
I have attached the document with the acknowledgement from Mr. Kavi with the
date and time he received the document from me for your reference.
Regards,
Chandra Sekhar M.N.S
91-979-091-4356
From: Narasa sarat Chandra sekhar Medapalli
Sent: Thursday, August 19 2:01 PM
To: [email protected]; [email protected]
Cc: [email protected]
Subject: RE: REG : 9790914356
Hello,
PFA the payment slip. Please activate the number (9790914356) ASAP.
Regards,
Chandra Sekhar M.N.S
91-979-091-4356
From: [email protected] [[email protected]]
Sent: Thursday, August 19 1:45 PM
To: Narasa sarat Chandra sekhar Medapalli
Subject: FW: REG : 9790914356
Dear M.N.S Chandra Sekhar,
Thank you for contacting Airtel.
We understand from your previous interaction dated 18/08, you have
expressed concern over number deactivated without prior information for your
Airtel number 9790914356.
We completely comprehend your viewpoint and sincerely apologize for any
difficulty caused to you by our Customer service department.
We take pride in enhancing our customers with our responsive and friendly
approach. It has always been our constant endeavor to ensure, that our
customers are delighted by our inimitable approach.
As per the telephonic conversation with Ms Nandini Ganesan Nodal Officer she
has insisted you to clear the outstanding amount of Rs. 524/- at the earliest
in any Airtel Relationship Centre to activate the number.
Hence we request you to make the payment and the number will be activated
within 48 hours.
For further assistance, mail us at [email protected].
Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.
We thank you and value your association with Airtel.
Warm Regards,
Appellate Officer
Bharti Airtel Limited
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Sent: 17/08 13:13:59
Subject: Reg : 9790914356
Hi All,
I have taken a connection with airtel. Since then I have issues. I will get
confirmation calls for silly reasons, however they have deactivated the service
to my number 9790914356 since Monday. There is no intimation regarding the same
neither by Call, SMS nor email that service is deactivated due to some reason.
Now that after speaking to customer care for 1 hour and escalating it to Bindu
Supervisor on floor, she called the agent (Kavi - 9940646830) and said that he
would give me a call back after checking the status. I have submitted the
document at HCL Perungudi office to Kavi.
Miss Bindu assured a call back from Kavi, which did not happen. I have
called Kavi and he said that the copy of driving license that I have submitted
was not legible.
Either the backend team or Kavi has informed me about this in advance before
they disconnect the service.
I want the service to be activated right now and want someone to contact me and
collect the required documents.
In case of the service not restored by EOD, I would be more than happy to treat
the current unbilled amount as a discount due deactivation without any
notification and will not pay it.
your immediate response is appreciated.
My alternate number is 9884715921
One more thing before close, Miss Bindu seemed to be little frustrated when i
was talking to her regarding my issue.
complaint reference number : 734689790
Regards,
Chandra Sekhar M.N.S
91-979-091-4356
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Since monday evening i dont have service from Airtel and Nodal officer Miss Nandini says that Airtel is not responsible for the Agents behaviour, however they are ready to get the connections brought by Agents for Airtel.
I am not atall satisified by the service of Airtel and want a refund/discount in the future bill for the days that i did not had service.
It is disappointing that At a Nodal office level people are not helpful and were unable to resolve the issues atleast in 24 hours, inspite of customer fulfilling all the conditions made my the Service provider like AIRTEL .
This is the Worst service i have come across from the service provider who seemed to be reliable but really not.
Consumers kindly take a note of this and be careful before you choose a service provider like AIRTEL.
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