I have been calling airtel customer care since 12.2.2011 regarding activation of unnecessary packs by themselves. on feb 12th, Rs.50/- was deducted from my account by giving me the message that i had activated java games. the same thing happened on january 16th. however, when i called customer care on january 16th, they told that this deduction is one time only and no further deductions shall be made due to this cause. but, when again Rs.50/- was deducted on feb, on calling customer care, they told that this would happen each month. again on 13th feb, at 6.00 pm, while i was using e-buddy mobile messenger, i received a message saying Rs.20/- has been deducted for downloading some Babes and Bikes game. whereas, i did not do any such thing. again that night at 10.40 pm, i received another message saying Rs.50/- has been deducted for downloading the same Babes and Bikes game. the same thing happened with two of my friends and one of my colleague at office. now, we are thinking of approaching Consumer Services and we would directly approach Department of telecom for their help.
0 comments