Hi Sir,
I had taken Airtel USB Modem with Data Card no - 9901931089.
I lost my USB in mid- Feb. I registered complaint with Airtel, & was told that my complaint has been registered & the number would be blocked.
To my shock, I received a mail on March 11 saying I have to pay outstanding bill. The bill number was 1019342771.
I didn't understand, because I had already lodged complaint. I called up Airtel office, & I was told that my complaint would be taken care of.
I received a similar mail on April 12, again I complained at Airtel office, & same reply that it would be taken care of.
By that time, I had left Bangalore, & as such, I don't have any idea, if there were any field visits.
I received some 3-4 calls from Airtel officers, everytime I mentioned my complaint, & the reply I received was that someone from the managerial level would get back to me.
So far noone.
Then, on 10 May, I received mail from Mr. Prabhanjan ([email protected]), that a legal action would be initiated against me, as I haven't paid the bill.
He asked to contact Mr. Ashok (9945196665 or 9945196663). Both numbers remained unavailable for 2 days!
I wrote him a reply, registered a complaint with nodal officer ([email protected], [email protected]). I got an acknowledgement (Ref - 1005201033292).
But noone responded so far.
On May 13 I registered a complaint with Appellate ([email protected]), got an acknowledgement (Ref - 130520108902).
As usual, noone responded.
Then on 17 May, called up Airtel office, finally managed to speak to a Manager, Mr. Umesh R (Interaction no - 687762832), and came to know that my initial complaint for lost modem hasn't been registered itself.
He told me to send mails again to Appellate & Nodal Officer.
Sent mails with the Reference no mentioned to Appellate, Nodal Officer, & MR. Prabhanjan again on 17 May.
Got acknowledgement again (Ref 1705201017214 - Appellate, Ref 1705201017107 - Nodal)
Noone responded again.
Now today, got mail from Airtel ([email protected]), saying a legal notice will be issued in a day or two.
I was given contact no of Pushpa (9980611514) for queries.
When I called her up, she talked in the most rude way, saying that she will send the legal notice to court on June 5.
Finally somehow, with great reluctance, she agreed to set up a call with a Manager, on June 5.
I have lost hope, & am very frustrated, feeling harassed.
Will someone listen?
Regards,
Sourabh
0 comments