The following are the complaint mails exchanged between us and no action taken by the below mention company...
Sir/Madam,
Sub: Letter of Loss incurred submitted but no response
from IDEA cellular
Ref: 1) Mobile no. 919844310523.
2) Service Request no. 320227643.
3) "Letter of Loss was submitted on Grievance karnataka's (Nodal Office) request.
With reference to the above, I would like to bring to your kind notice that as per request of Grievance karnataka, I have submitted Letter of Loss to your Idea outlet- " Eshwar Telelinks" on 17-01, whose acknowledge cum service number is 320227643. I have also mailed the copy of the letter as attachment through e mail.
Having said that, I have not received any reply whatsoever from your end relating to said complaint. I hope, on reading this mail, reply from your end will be made at the earliest and also justices in the form of compensation would be made.
Kindly, do the needful in this matter at earliest and obilge,
Regards,
Kamal Kumar
M- 919844310523
& On Sat, 22/1, S, Kamal Kumar wrote:
From: S, Kamal Kumar
Subject: RE: Idea Response
To: "Grievance Karnataka"
Cc: "[email protected]"
Date: Saturday, 22 January, 4:10 AM
Hi Team,
It has been a very long time that I have been waiting for your reply.
As I have not got any reply in spite of sending a follow up mail also I thought of completing the final procedure which you requested in few days back that is to submit the “Letter of Loss incurred” in any Idea outlet.
However I have submitted the letter on 17-Jan in “Eshwar Telelinks” in Hanumanth Nagar as a acknowledgement they have provided me the Service Request No. and that is “320227643”.
I thought I will be getting any kind of reply for the submission of letter but even after waiting for the 3-4 working days I have not received any kind of reply from your kind.
Please note I will be waiting for the reply of this mail till 25-Jan that is as per acknowledgement mail 3 working days and if I am not getting any kind of response from your end then I need to take some kind of legal action.
Please do let me know the status of Service Request No. 320227643.
And do not hesitate to get back to me if you any kind of question.
Hope for the quick reply from your end.
Many Thanks in Advance.
Regards,
Kamal Kumar
Concurrent Audit, Bangalore
Capgemini India
www.in.capgemini.com
People matter, results count.
From: S, Kamal Kumar
Sent: Friday, January 07 3:15 AM
To: 'Grievance Karnataka'
Cc: '[email protected]'
Subject: RE: Idea Response
Hi Team,
This is my last and final follow up mail.
If I am not getting any kind of response for this mail then I think I need to take some legal action.
Hope for the quick reply from your end do revert if you need any kind of assistance from my end.
Thank you.
Regards,
Kamal Kumar
Concurrent Audit, Bangalore
Capgemini India
www.in.capgemini.com
People matter, results count.
From: S, Kamal Kumar
Sent: Tuesday, January 04 2:03 AM
To: 'Grievance Karnataka'
Cc: '[email protected]'
Subject: RE: Idea Response
Hi Team,
2nd follow up mail.
As per your acknowledgement mail I would have got a reply for my mail within 3 working days.
Kindly do the needful.
Regards,
Kamal Kumar
Concurrent Audit, Bangalore
Capgemini India
www.in.capgemini.com
People matter, results count.
From: S, Kamal Kumar
Sent: Monday, December 27 8:07 PM
To: 'Grievance Karnataka'
Cc: '[email protected]'
Subject: RE: Idea Response
Hi Rekha,
Please follow up on the below mail
Regards,
Kamal Kumar
Concurrent Audit, Bangalore
Capgemini India
www.in.capgemini.com
People matter, results count.
From: S, Kamal Kumar
Sent: Tuesday, December 21 8:35 PM
To: 'Grievance Karnataka'
Cc: [email protected]
Subject: RE: Idea Response
Ms Rekha,
Please find the attachment, as I missed in my previous mail.
Sorry for the inconvenience provided to you.
Please reply ASAP.
Regards,
Kamal Kumar
Concurrent Audit, Bangalore
Capgemini India
www.in.capgemini.com
People matter, results count.
From: Grievance Karnataka [mailto: [email protected]]
Sent: Tuesday, December 21 7:13 PM
To: S, Kamal Kumar
Subject: RE: Idea Response
Dear Mr. Kamal Kumar,
Reference: 9844310523
Warm greetings from Idea Karnataka and thank you for writing to us.
Mr. Kamal Kumar, with reference to your mail, we wish to inform you that, we have not received any attachment.
Request you to kindly revert back for further clarification if any.
It is always our endeavor to give quality service to our Customers and we shall ensure we achieve the same. We look forward to your esteemed suggestion and feedback to enable us to live up to your expectation.
Should you have any further queries, do get in touch with our customer care on 9844012345 or you could mail us on [email protected] or visit www.ideacellular.com so that your query can be dealt with promptly.
Thanking you,
Warm regards,
Ms. Rekha D
Nodal Officer
Idea - Karnataka
Now, enjoy easy accessibility! Dial *121# from your Idea Mobile Number anytime and get access to a wide range of information including your billing details, new tariff benefits and offers and more!
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: S, Kamal Kumar [mailto: [email protected]]
Sent: Saturday, December 18 2:17 AM
To: Grievance Karnataka
Cc: [email protected]
Subject: RE: Idea Response
Ms Rekha,
Please find the attachment of Letter as per your request.
I was not able to submit in the idea outlet because today it was closed for some system issue.
Please do the needful and revert for further clarification.
Many thanks in Advance.
Regards,
Kamal Kumar
Concurrent Audit, Bangalore
Capgemini India
www.in.capgemini.com
People matter, results count.
From: Grievance Karnataka [mailto: [email protected]]
Sent: Sunday, November 14 3:48 PM
To: S, Kamal Kumar
Cc: [email protected]
Subject: Idea Response
Dear Mr. Kamal Kumar,
Reference: 9844310523
Warm greetings from Idea Karnataka and thank you for writing to us.
Mr. Kamal Kumar, with reference to your mail, we take this opportunity to thank you for being our esteemed customer and solicit your continued patronage. We welcome your feedback and suggestions which would go a long way in helping us enhance our services.
Request you to kindly revert back for further clarification if any.
It is always our endeavor to give quality service to our Customers and we shall ensure we achieve the same. We look forward to your esteemed suggestion and feedback to enable us to live up to your expectation.
Should you have any further queries, do get in touch with our customer care on 9844012345 or you could mail us on [email protected] or visit www.ideacellular.com so that your query can be dealt with promptly.
Thanking you,
Warm regards,
Ms. Rekha D
Nodal Officer
Idea - Karnataka
Now, enjoy easy accessibility! Dial *121# from your Idea Mobile Number anytime and get access to a wide range of information including your billing details, new tariff benefits and offers and more!
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: S, Kamal Kumar [mailto: [email protected]]
Sent: Wednesday, November 10 10:10 PM
To: Grievance Karnataka
Cc: [email protected]
Subject: RE: Idea Response
Dear Ms Rekha,
Thanks for giving me the information.
However I am going out of station for few days for Business purpose.
I will submit the letter as soon as I am back and do let you know.
Thank you in Advance.
Best Regards,
Kamal Kumar.s
%%%%%%%%%%%%%%%%_
Capgemini Business Services (India) Limited
Concurrent Audit | Business Process Outsourcing
Brigade Tech. Park, Block 'B', 6th Floor, Whitefield, Blr- 560 066
%%%%%%%%%%%%%%%%_
Together. Free your energies
From: Grievance Karnataka [mailto: [email protected]]
Sent: Tuesday, November 09 2:11 PM
To: S, Kamal Kumar
Cc: [email protected]
Subject: Idea Response
Dear Mr. Kamal Kumar,
Reference: 9844310523
Warm greetings from Idea Karnataka and thank you for writing to us.
Mr. Kamal Kumar, with reference to your mail, we request to kindly mention what is loss incurred and submit in nearest Idea point.
Request you to kindly revert back for further clarification if any.
It is always our endeavor to give quality service to our Customers and we shall ensure we achieve the same. We look forward to your esteemed suggestion and feedback to enable us to live up to your expectation.
Should you have any further queries, do get in touch with our customer care on 9844012345 or you could mail us on [email protected] or visit www.ideacellular.com so that your query can be dealt with promptly.
Thanking you,
Warm regards,
Ms. Rekha D
Nodal Officer
Idea - Karnataka
Now, enjoy easy accessibility! Dial *121# from your Idea Mobile Number anytime and get access to a wide range of information including your billing details, new tariff benefits and offers and more!
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: S, Kamal Kumar [mailto: [email protected]]
Sent: Monday, November 08 10:09 PM
To: Grievance Karnataka
Cc: [email protected]
Subject: RE: Idea Response
Dear Rekha,
Thanks for replying to my mail.
With reference to your reply do let me know what are the details you want in letter and also do let me know where I have to submit the letter.
Thanks in Advance.
Best Regards,
Kamal Kumar.s
%%%%%%%%%%%%%%%%_
Capgemini Business Services (India) Limited
Concurrent Audit | Business Process Outsourcing
Brigade Tech. Park, Block 'B', 6th Floor, Whitefield, Blr- 560 066
%%%%%%%%%%%%%%%%_
Together. Free your energies
From: Grievance Karnataka [mailto: [email protected]]
Sent: Thursday, November 04 5:48 PM
To: S, Kamal Kumar
Cc: [email protected]
Subject: Idea Response
Dear Mr. Kamal Kumar,
Reference: 9844310523
Warm greetings from Idea Karnataka and thank you for writing to us.
Mr. Kamal Kumar, with reference to your mail, further to our discussion, for compensation we request you to kindly sent written letter for us to check and do the needful
Request you to kindly revert back for further clarification if any.
Our relationship with you has always been a matter of great asset for us and we will do everything possible to strengthen it. We look forward for your esteemed support and feedback that would help us gives the best. We take this opportunity to thank you for being our esteemed customer and solicit your continued patronage. We welcome your feedback and suggestions which would go a long way in helping us enhance our services.
Should you have any further queries, do get in touch with our customer care on 9844012345 or you could mail us on [email protected] or visit www.ideacellular.com so that your query can be dealt with promptly.
Thanking you,
Warm regards,
Ms. Rekha D
Nodal Officer
Idea - Karnataka
Now, enjoy easy accessibility! Dial *121# from your Idea Mobile Number anytime and get access to a wide range of information including your billing details, new tariff benefits and offers and more!
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: S, Kamal Kumar [mailto: [email protected]]
Sent: Friday, October 29 12:56 AM
To: Grievance Karnataka
Cc: [email protected]
Subject: RE: Idea Response
Importance: High
Hi Team,
As per your acknowledgement mail I should get a reply, with in 3 working days.
But today I think it has been more than a weak but I have not got any kind of reply from your end.
Please follow up on the below mail.
Hope for the quick reply from your end.
Thanks.
Best Regards,
Kamal Kumar.s
%%%%%%%%%%%%%%%%_
Capgemini Business Services (India) Limited
Concurrent Audit | Business Process Outsourcing
Brigade Tech. Park, Block 'B', 6th Floor, Whitefield, Blr- 560 066
%%%%%%%%%%%%%%%%_
Together. Free your energies
From: S, Kamal Kumar
Sent: Tuesday, October 19 10:35 PM
To: 'Grievance Karnataka'
Cc: [email protected]
Subject: RE: Idea Response
Dear Ms Rekha,
Thank you for taking the time and replying for my mail.
At the same time just let me know what about the loss incurred by me because of your executive.
Hope for the quick reply.
Best Regards,
Kamal Kumar.s
From: Grievance Karnataka [mailto: [email protected]]
Sent: Monday, October 18 2:03 PM
To: S, Kamal Kumar
Cc: [email protected]
Subject: Idea Response
Dear Mr. Kamal Kumar,
Reference: 9844310523
Warm greetings from Idea Karnataka and thank you for writing to us.
Mr. Kamal Kumar, with reference to your mail, we sincerely regret the inconvenience caused to you. We hope document issues have been addressed. And also we have given the feed to the executive as per your request.
Request you to kindly revert back for further clarification if any.
Our relationship with you has always been a matter of great asset for us and we will do everything possible to strengthen it. We look forward for your esteemed support and feedback that would help us gives the best. We take this opportunity to thank you for being our esteemed customer and solicit your continued patronage. We welcome your feedback and suggestions which would go a long way in helping us enhance our services.
Should you have any further queries, do get in touch with our customer care on 9844012345 or you could mail us on [email protected] or visit www.ideacellular.com so that your query can be dealt with promptly.
Thanking you,
Warm regards,
Ms. Rekha D
Nodal Officer
Idea - Karnataka
Now, enjoy easy accessibility! Dial *121# from your Idea Mobile Number anytime and get access to a wide range of information including your billing details, new tariff benefits and offers and more!
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: S, Kamal Kumar [mailto: [email protected]]
Sent: Wednesday, October 13 11:33 PM
To: Grievance Karnataka
Cc: [email protected]
Subject: RE: Idea Response
Hi Team,
As per your acknowledgement mail.
You guys will reply for any mail with in 3 working days, However I have mailed you on 04-Oct and today its 13-Oct-10 but still I have not got any kind of reply from your end.
As per my calculation it has been more than 3 working days, please do let me know is I am correct or not.
Please find the acknowledgement mail for your reference.
Please follow up and hope for the quick reply from your end.
Best Regards,
Kamal Kumar.s
%%%%%%%%%%%%%%%%_
Capgemini Business Services (India) Limited
Concurrent Audit | Business Process Outsourcing
Brigade Tech. Park, Block 'B', 6th Floor, Whitefield, Blr- 560 066
%%%%%%%%%%%%%%%%_
Together. Free your energies
From: S, Kamal Kumar
Sent: Monday, October 04 11:58 PM
To: 'Grievance Karnataka'
Subject: RE: Idea Response
Dear Sir,
Thanks you for providing me the Tariff Plan information.
However you have given me the only 2nd part information, request you to reply me with the 1st part of information.
Below is the 1st part of information waiting for your reply.
“But as of know I have been the only person who has faced the issue but what about that person because of whom I have faced this issue.
Please reply to my mails and do let me know why any of my mail has not been responded for which I have asked for reason.
And, Why? Mr Syed has called me and also mailed me to submit the document once again on 09/25, the one which I have already submitted.
If he has done his work properly as per the procedure my connection would have got activated on the same day because of him it was got delayed to two more days it got activated on 09/27”.
Hope for the quick reply.
Best Regards,
Kamal Kumar.s
%%%%%%%%%%%%%%%%_
Capgemini Business Services (India) Limited
Concurrent Audit | Business Process Outsourcing
Brigade Tech. Park, Block 'B', 6th Floor, Whitefield, Blr- 560 066
%%%%%%%%%%%%%%%%_
Together. Free your energies
From: Grievance Karnataka [mailto: [email protected]]
Sent: Saturday, October 02 2:45 PM
To: S, Kamal Kumar
Subject: Idea Response
Dear Mr. Kamal Kumar,
Reference: 9844310523
Warm greetings from Idea Karnataka and thank you for writing to us.
Mr. Kamal Kumar, with reference to your mail and as per your please find the above attached tariff detail of mentioned mobile number.
Request you to kindly revert back for further clarification if any.
It has always been our constant endeavor to provide best of services to our valued subscribers.
Should you have any further queries, do get in touch with our customer care on 9844012345 or you could mail us on [email protected] or visit www.ideacellular.com so that your query can be dealt with promptly.
Thanking you,
Warm regards,
Mr. Syed
Nodal Officer
Idea - Karnataka
Now, enjoy easy accessibility! Dial *121# from your Idea Mobile Number anytime and get access to a wide range of information including your billing details, new tariff benefits and offers and more
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: S, Kamal Kumar [mailto: [email protected]]
Sent: Saturday, October 02 1:57 AM
To: Grievance Karnataka
Cc: kamal kumar
Subject: RE: Idea Response
Dear Rekha,
Thanks for doing the need full.
But as of know I have been the only person who has faced the issue but what about that person because of whom I have faced this issue.
Please reply to my mails and do let me know why any of my mail has not been responded for which I have asked for reason.
And, Why? Mr Syed has called me and also mailed me to submit the document once again on 09/25, the one which I have already submitted.
If he has done his work properly as per the procedure my connection would have got activated on the same day because of him it was got delayed to two more days it got activated on 09/27.
Finally I want to know the about the Tariff of my number 9844310523.(Like monthly rental, Call charges etc….).
Request you to provide me all the details.
Hope for the quick reply from your end.
Best Regards,
Kamal Kumar.s
%%%%%%%%%%%%%%%%_
Capgemini Business Services (India) Limited
Concurrent Audit | Business Process Outsourcing
Brigade Tech. Park, Block 'B', 6th Floor, Whitefield, Blr- 560 066
%%%%%%%%%%%%%%%%_
Together. Free your energies
From: Grievance Karnataka [mailto: [email protected]]
Sent: Thursday, September 30 9:39 AM
To: kamal kumar
Cc: S, Kamal Kumar
Subject: Idea Response
Dear Mr. Kamal Kumar,
Reference: 9844310523
Warm greetings from Idea Karnataka and thank you for writing to us.
Mr. Kamal Kumar, with reference to your mail, we sincerely regret the inconvenience caused to you. We wish to inform you that, outgoing and incoming services have been reactivated on your account.
Request you to kindly revert back for further clarification if any.
It has always been our constant endeavor to provide best of services to our valued subscribers.
Should you have any further queries, do get in touch with our customer care on 9844012345 or you could mail us on [email protected] or visit www.ideacellular.com so that your query can be dealt with promptly.
Thanking you,
Warm regards,
Ms. Rekha D
Nodal Officer
Idea - Karnataka
Now, enjoy easy accessibility! Dial *121# from your Idea Mobile Number anytime and get access to a wide range of information including your billing details, new tariff benefits and offers and more!
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: kamal kumar [mailto: [email protected]]
Sent: Saturday, September 25 6:59 PM
To: Grievance Karnataka
Cc: Kamal Kumar
Subject: Deactivation of Connection; M: 919844310523
Madam,
I would like to bring to kind notice that as per your requirement, I have already submitted the Driving License and Gas Connection Document for identify proof and address proof respectively to your Sales Executive in person.
On further request raised by you, I have also forwarded you the scanned copy of the Rental agreement to the aforesaid mailing address.
According to me, the documents are sufficient valid documents for re-activating my connection which was disconnected wrongly by you.
While obtaining a prepaid connection, I submitted valid address proof and identification Proof, based on which you have activated my connection. Now on converting this connection from prepaid to postpaid, you are again said us to submit the address proof and I.D proof for your verification, which was duly comply by me.
After few Days, my connection was deactivated without any proper intimation, in writing for stating the reasons for deactivation.
Now on fulfilling all your demand relating to the documents, my idea number is still deactivated which is causing a great inconvenience to me.
On 25-09, your customer care cell called me to resubmit the Identification proof which I have already submitted in the form of Driving License. This is really causing a great inconvenience/harassment.
I expect a response to this mail to the following Email ID...
[email protected]
and
[email protected]
It's being a great experience for me to have this connection and hope to enjoy the same.
Kindly, do the needful for reactivating the connection at the earliest and oblige.
Best Regards
Kamla Kumar S
M: 919844310523
Dear Ms. Preeti,
Please find the attached mail of Rental Agreement Scanned and send to you as per your advice.
I think the Issue has not yet been resolved, it will get resolved once you activate my number and also please let me know that who is the responsible person for my barred of Incoming and Outgoing calls.
As per your executive Mr Jayaramu I have submitted all the documents he wanted to activate.
He asked me the below documents:-
1. Two Sets of Passport size photo.
2. ID Proof and
3. Address Proof.
Photo and ID Proof was ok but as a Address proof I had only Gas bill and I confirmed with him and he said it is ok he can take it as a supporting document.
But two days later when I got a message as my Outgoing call is going to get barred at that time itself I called him and asked what is the matter, why it is going to get barred he told me that his executive has lost my Address proof that’s why He requested to me that once again I need to scan and send it to his mail ID and immediately I did it.
Next day morning he called me and said that he is sending his executive as he needed a hard copy with my siganature I did that one too and I confirmed with him that when my outgoing call will be activated he said with in 24 hours.
But after 24 hours when I checked it was not activated and I called him but he dint picked up my call, After some time I called him from different number he picked and said some story and when I asked him when it is going to get activated he said I need to write a letter, scan and send it to him and even that I did, but it was all no use.
Finally, as he was not answering to my call I wrote a mail to him but he dint replied for my mail also.
Please let me know in the above scenario what was my mistake so that you barred my Incoming and Outgoing for which I have suffered a lot.
In any case I don’t wanted my number to get de-activated as it is my business number and it wouldn’t have been if your executive have communicated to me properly.
Please do let me know the reason and also please please activate my number ASAP.
Hope for your quick reply ASAP.
Do revert for any kind of further information from my end.
Best Regards,
Kamal Kumar.s
From: Grievance Karnataka [mailto: [email protected]]
Sent: Friday, September 24 12:21 PM
To: S, Kamal Kumar
Subject: Idea Response
Dear Mr. Kamal,
Reference: 9844310523.
Warm greetings from Idea Karnataka and thank you for writing to us.
Mr. Kamal, with reference to your mail, further to our telecon, we hope the issue has been addressed. Request you to kindly write back to us for more clarifications, if any.
We request you to kindly submit address proof for us to check and activate the number.
It has always been our constant endeavor to provide best of services to our valued subscribers.
Thanking you,
Warm regards,
Ms. Preeti
Nodal Officer
Idea - Karnataka
Now, enjoy easy accessibility! Dial *121# from your Idea Mobile Number anytime and get access to a wide range of information including your billing details, new tariff benefits and offers and more!
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: S, Kamal Kumar [mailto: [email protected]]
Sent: Wednesday, September 22 9:26 PM
To: Grievance Karnataka
Cc: Customer Care Karnataka
Subject: RE: Barred of Outgoinig Calls.
Hi Nagalaxmi,
Even today the below issue has not yet resolved.
Kindly help to resolve the below issue ASAP.
I request you to at least activate my incoming call immediately as I am facing a lot of issue, nobody is able to contact me for any kind of urgent matter and already I have suffered a lot as my both Incoming and Outgoing calls are barred.
Please Help do the needful ASAP.
Best Regards,
Kamal Kumar.s
%%%%%%%%%%%%%%%%_
Capgemini Business Services (India) Limited
Concurrent Audit | Business Process Outsourcing
Brigade Tech. Park, Block 'B', 6th Floor, Whitefield, Blr- 560 066
%%%%%%%%%%%%%%%%_
Together. Free your energies
From: S, Kamal Kumar
Sent: Tuesday, September 21 11:26 PM
To: '[email protected]'
Cc: Customer Care Karnataka
Subject: Barred of Outgoinig Calls.
Hi Nagalaxmi,
Can you help me to solve the below issue.
As the below person is not at all responding to my mails nor attending the calls of mine.
I have migrated my number from pre paid plan to post paid plan.
Activation of post paid plan was successful but after two days my outgoing calls has been barred.
When I asked him the reason he said that his executive has written my previous address instead of current address and he requested to scan and re-send him a current address proof as a supporting doc I have scanned my current Address gas bill and sent to him.
Next day he called me and said he need a hard copy as verification team is not agreeing with the soft copy, I said ok and he sent his executive and I have submitted him the hard copy with my signature.
I have scanned and the address proof and sent him on 16-sep.
And I have submitted a hard copy to his executive on 17-sep.
But till know my outgoing has not got activated but with addition to that, on 21-Sep-10 my incoming call also got deactivated without any information to me and know I have the sim which is of no use and I am not getting any kind of responses from your executive.
When I am calling to your customer care executive they are not ready to register a complaint and neither they are giving any kind of request number, they are just saying that contact with that concerned person and that person is not at all picking the call of mine nor responding to my mail.
Please help and activate my outgoing and Incoming call as soon as possible I am very much need of it and I am suffering as my outgoing and incoming calls are deactivated.
Please do the need full and get back to me if you need any kind of further assistance from end.
My details as below for your reference:-
My mobile number is 9844310523.
My temporary number is 9243867159.
Below are the list of documents I have submitted to your executive are,
1. Two set of passport size photo.
2. Xerox copy of Driving license as ID proof and
3. Gas bill as current Address proof.
Please let me know the reason in spite of submitting all the documents requested as per your executive, Why? My Incoming and Outgoing call has been barred.
Below are the details of concerned person to whom I have contact for the help but it was of no use.
1. Jayaramu – 9845665076.
2. Pushpa – 98442773009.
Pushpa was the first person who has called me and approached me to take a post paid connection.
Jayaramu is the Pushpa’s with whom assurance I have taken the post paid connection.
And know Iam depending on you, please give me some good result.
Hope for the quick reply from your end.
Thank you.
Best Regards,
Kamal Kumar.s
From: S, Kamal Kumar
Sent: Monday, September 20 10:42 PM
To: '[email protected]'
Subject: Barred of Outgoinig Calls.
Hi Jayaramu,
May I know the reason why my out going call facility has not yet been activated in spite of submitting all the documents to you as per your advice.
My out going call facility has been barred on 16.09.2010 and the same day in the evening itself I have scanned my new Address proof and send it to your mail ID as per your request.
The very next day in the morning you called me and told that you need a hard copy, and you send your executive to my residential address and I have submitted the hard copy to him, when I confirmed with him and with your customer care executive as per them it should get activated with in 24 hours and today it has been more than 96 hours and still it has not been activated.
Please do let me know the reason behind this???..
Please note I am facing lots of issues with out outgoing calls
Hope for the quick reply from your end and also do let me know is this kind of issues are on going to your company.
And also I would like to know you that I have experienced a very poor quality of service from your company
Best Regards,
Kamal Kumar.s
%%%%%%%%%%%%%%%%_
Capgemini Business Services (India) Limited
Concurrent Audit | Business Process Outsourcing
Brigade Tech. Park, Block 'B', 6th Floor, Whitefield, Blr- 560 066
%%%%%%%%%%%%%%%%_
Together. Free your energies
From: S, Kamal Kumar
Sent: Thursday, September 16 8:34 PM
To: '[email protected]'
Subject: Attached Image
Hi Jayaramu,
Please find the Scanned Attachment (JPG format) of Address Proof as per your request.
Please reactive the Outgoing calls immediately.
Please revert for further more assistance from my end.
Please find the below screen shot of Address Proof for your reference in any case you are unable to open the attachment.
Below encircled in the Red color is my present residing address.
Please Note:- I have submitted all my documents to your executive at the time of activation and this has occur due to your internal miss-communication.
Please do let me know is any of the other documents has been missed from your end or I need to submit, as in future I don’t want any of the issue (Like barred of Incoming or Out going calls) because it create lot of problem to me.
Hope for the good service from your end.
Thank you in Advance.
Best Regards,
Kamal Kumar.s
%%%%%%%%%%%%%%%%_
Capgemini Business Services (India) Limited
Concurrent Audit | Business Process Outsourcing
Brigade Tech. Park, Block 'B', 6th Floor, Whitefield, Blr- 560 066
%%%%%%%%%%%%%%%%_
Kindly do the needful in this matter at the earliest and oblige.
on behalf of Rakesh Kumar,
Kamal Kumar S
(M- 9844310523)
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