This email is in regard the complaint for AIRTEL BROADBAND / TELEPHONE LINE CONNECTION (New Connection).
On 21-04, I have deposited Rs. 500/- as security against Receipt No. 10034 and filled one form after depositing the required documents to your Ambala Cantt. Airtel Office. The people there gave me commitment that the connection will be installed in the 2 working days. But there were absolutely no activity even after 8-10 days. The staff sitting there mis guided me and there behaviour was not gentle at all. They people litrely abused me on the phone, when I called them to enquire the status of my connection.
I did regular follow up almost daily by phone and several visits to Airtel Ambala Cantt. office. But my complaint were not considered at all. After requesting one mobile no. conveyed me of Ms. Pooja. When I called on that no. Nobody bothered to pick up the phone and call back me. I drop an sms also but after that nobody called me. When I called from some other no. she picked up the phone and when I said that I am Pranshu speaking she disconnected the call without saying anything and after that she stop pkcing the phone from that no. also.
This is the way these people deals the customers??
After approx. 18-20 days they people said that the connection cant be installed @ my place due to non availabiltiy of tag.
Why these people book the connection without checking the availability. And I specially insist the lady who assisted me in filling the applicatoin form that check the availability so she called some Mr. Tiwari and asked. He said that it can be install and after that only we move forward.
Day before yesterday Ms. Aman from Airtel Ambala Cantt. office called me and told me that now the tag is available and it will be installed in the next 2 days. And now today is the 3rd day and when I enquired through phone so she said that it cant be install to my place due to non availbility.
Is it some kind of joke or what???
I suffered a lot mentally as well as my work got suffered due to this.
If any of the Airtel people is reading this. Then lookinto the matter. There is very much mis-management in Ambala Cantt. office.
My no. is : 90340-94946, [email protected]
Pranshu Grover
Ambala Cantt.
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