We are using two land line nos. 0484-4039281 & 0484-4039282 of Airtel.
We are also using one broadband connection of which we have been allotted user
ID as koc0069785_ker.
For these two land lines the company had initially given us two account nos. - 16324400
& 16323854.
In account no. 16323854 there is still a credit balance of Rs. 250/- and the
same is showing in our self care account on the company's web portal.
The company is now raising all the bills in account no. 16324400 and account no. 16323854 has become non-operative with a credit balance of Rs. 250/-. After every bill received in the past four months we are wrting this to the company and are getting assurance by email that it has been done. But the very next day we will receive a SMS claiming an amount of Rs. 250/- is still payable. We are forwarding here with the latest confirmation from the company dated 01.08.2011 which reads as under:-
Dear Customer,
Ref: Email dated 01-08, concern regarding outstanding for your airtel number 04844039281.
Thank you for writing to airtel.
We would like to inform you that there is an excess balance of Rs.250/- is there with your account and same will be adjusted towards your forthcoming bill. Current ther is no outstanding in your account as per the invoice dated 18/07.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage.
We look forward to a very warm and fruitful association with you. Please do write in for any further assistance.
warm regards
Sajeela
customer care executive
bharti airtel limited
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&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc: [email protected]
Sent: 01/08 02:34:28 PM
Subject: Our phone no. 0484-4039281, 0484-4039282 & broadband User ID no.koc0069785_ker/ Account no. 16324400.
Dear Sir,
Please refer to the SMS received from you for outstanding balance of Rs. 250/-
in the subject account and to the various emails written by us regarding the
same.
We are once again writng to you all the facts:-
We are using two land line nos. 0484-4039281 & 0484-4039282 of Airtel.
We are also using one broadband connection of which you have allotted us user
ID as koc0069785_ker.
For these two land lines you had initially given us two account nos. - 16324400
& 16323854.
In account no. 16323854 there is still a credit balance of Rs. 250/- and the
same is showing in our self care account on your web portal.
Despite repeated correspondence including the last one written by you on 25th
June (sent by your email ID [email protected]) where in you have agreed
that such a situation exists and the money has now been adjusted), you are
repeately not adjusting the amounts.
Please do the needful immediately.
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