Airtel Mobile
Echarge talktime not received

Dear Sir

I recharged my mother’s prepaid no: 9163195439 for Rs 500/- from a authorized dealer in Behala. She is in new Delhi and is on roaming. However, even though she received a confirmation message from 555555 that the recharge had been successful, she has not received the required talktime on her number.

I called up the customercare in the afternoon and the person told me to dial *121*9# and that I would need to finish in 30 days time. He said that the non receipt of talktime was my mistake since I should call your customercare everytime I want to recharge my no. and enquire about the schemes available. This is bullshit….I and my family members have taken prepaid connections in order to have the convenience of saving time and money as per our usage and not to get stressed out everytime we have to recharge our mobile numbers.

I did a normal recharge through the abovementioned site for Rs 500/- and got your message from 555555, which means that my recharge was successful. Therefore I want the talktime to be credited to my number immediately. I did not ask for any special scheme for my mobile number.

I would like to inform you that this is the 2nd time that I have had to suffer this kind of lousy service from your company. Earlier it was on my mobile number 9831073618 and now I am facing the same issue for my mother’s mobile number.

Kindly credit the necessary talktime to the no. 9163195439 at earliest because if this is not done, I will now have to approach the consumer forum or look for legal redressal for this perpetual problem with your organization and the huge amount of mental agony caused by the lack of commonsense and basic knowledge about the job function of your personnel. Everytime I have to interact with them I expect that incorrect information will be provided to me and an attempt will be made to slip out of the responsibility of wrongdoing by your organization. I am beginning to feel that your organization trains them to somehow ‘not be responsible’ for the customer’s grievances.

I am sick & tired of being your customer.

Amit Kapoo