I had been offered mobile plans from airtel in writing on 06 july. I had more 15 numbers working as on date and increased total connection to 25 then and was assured verbally that my all plans would be activated within few days. This plans were lot cheaper then earlier plans. But I was charged according to old plans and so a very heavy amount was paid by me. The service personnel asked me to activate 5 more numbers (She told me that bosses are not approving plans since number of connections were less even after they readily offered me plan before, from their end only and without any obligation to number of connections). I then took new connections but again all bills recieved were not correct as per plan. I am constantly writing about this problems to all the senior personnel of the company. I had written more than 100 mails and called more than 50 times to 121 (customer complaint), nodal officer (which works when there is no response from 121, within 10 days. I am repeatedly asking thm for contacts of grievances department which looks into issues when there is no response from nodal officer but they are not providing me with same.
My second problem is they do wrong posting of cheques at their end for example if we paid cheque of Rs. 5000 for our one no. b then they post it in our No.c account and our number b is blocked. This harms image and reputation ofmy company in the eye of my employee who is using this number. They are also disturbed by the continious calls recieved for the outstandings which has been actually been paid. I am totally fed up and feel like puppet in hands of airtel since they know it is not easy to change our numbers and they keep on harassing me by their calls. I had paid more than Rs.25000 on there mere assurances that these amount will be son adjusted in my account.
Please guide me
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