Sir
Iwish to highlight fraud by airtel gprs through *567# in looting customers by way of auto renewals.
I had subscribed to gprs@Rs 97 wef 16 Jan 11. On 08 Feb 11 I recd sms saying that my gprs will be auto renwed in next 72 hrs based on my available balance and to cancel auto renewal I contact *567#.Since gprs validity was till 15 Feb 11 Ipaid no heed to the msg.
However on 11 Feb 11 at 0810 hrs I recd another sms saying that my gprs has been auto renewed @Rs 18 per day for 2 GB.On checking my balance I found that Rs 18 had indeed been deducted from my account balance. I dialled *567# to deactivate but received response "rejected by network" and so I contacted airtel 121 and informed the anamoly and lodged a complaint CBDCC 30212459135 and I was assured that necessary action will be taken to refund my money. I could not use my phone to contact anybody/my family due to low balance on 11 Feb 11.
On 12 Feb 11 I again contacted 121 and enquired regarding my complaint and was informed that action is in hand. I recharged my acountRC 50 at 11:58 and used my phone for surfing and call
At about 3:30 PM on 12 Feb 11 while surfing the net I realised that Rs 26 have been deducted from my acount I immediately lodged another complaint with 121 CBDMO20212839995 as presumably my gprs valid till 15 Feb 11 was nonfunctional and I was being charged @ airtellive
On 13 Feb 11 at 11:08 AM I was again charged Rs 18 for daily 2 GB pack leaving me with no balance and depriving of use of my phone. Similarly I was charge for surfing net on 13/14Feb through airtel live though my MO gprs was till 15 Feb 11 and again charged Rs 18 on! 5 Feb 11 contacting *567# always gave "rejected by network" errorWhy? was my so called 30 day gprs wef 16 Jan 11 to 15 Feb 11 valid only till 10 Feb 11Why auto renew when Start Stop is available for customers to chooseYour 121 has not given me any feedback on my complaints
pl refund all charges levied wef 10-15 Feb 11 on imdt basis Also my email to nodal officer J&K has not been ack as yet
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