Dear Sir,
Subject: Deactivation of mobile number 9993737009
I am having an airtel number 9993737009 and been using the same as a postpaid from year 2007 to May-11 and as a prepaid from May-11 to Oct-11. It was deactivated by AIRTEL dt. 30.10.11 stating that it is deactivated because of no usage for 90 days which I strongly disagree as call has been made by me from the number on 19.10.11 which are still present in my call log. The sequence of communication via email by me with Airtel is as follows:
1. I asked the customer care upon deactivation on customer care number 121 and they replied it's deactivated because of lack of documents. I emailed the issue to [email protected] on 10.11.11 on which they replied on the same day that it was deactivated dt. 26.05.11 and never been converted to prepaid.
2. I replied again at [email protected] on 11.11.11 stating that I have been using the subject number in prepaid since May-11. Mr. Arun Kumar from [email protected] replied on 11.11.11 with no justification on the subject and guided me to mail to nodal office.
3. I mailed to nodal center at [email protected] on 19.11.11. Mr. Pulkit Agarwal from [email protected] replied on 22.11.11 with how to retaining the number back rather than addressing the issue.
4. I again mailed to them on 22.11.11 regarding my issue. Mr. Aman Kapoor from [email protected] replied on 24.11.11 that subject number was deactivated with effect from 31.10.11 due to no usage. They also state that they tried to contact me on alternate number and found it unreachable on 24.10.11 but the alternate number mentioned by them is unknown to me and is different from what I filled up in the form.
5. I on 24.11.11 wrote an email to [email protected] on the subject understanding that they will give proper addressing. Mr. Jadidi Rao from [email protected] replied that subject number got disconnected wef from 30.10.11 due to nonusage, the criteria for the same also listed by him.
6. On 25.11.11, I replied to [email protected] that both the condition laid by them for non-usage are not applicable to me and I requested them to furnish the record on the same.
7. Mr. Dhobal Nodal replied from [email protected] on the above on 28.11.11 stating that they have rechecked and found the same and are unable to furnish the record.
8. Upon all odds, I followed their direction stated in email dt. 22.11.11 by [email protected] for retaining my number back but the Airtel CSD Services, Indore told the same number can not be reactivated for allotment to anyone.
9. At last I have written an email dt. 03.12.11 to [email protected] asking them 7 questions. Mr. Pulkit Agarwal (On 22.11.11 he replied me from [email protected]) replied on 06.12.11 from [email protected] copying their last mail text without answering any of my 7 questions. This truly means that they do not have a answer of any one of them.
I request you to take up the matter with Airtel on ths subject and solve my problem.
Regards,
Vaibhav Gandhi
9717459977
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