I regret to inform you that the negligent behaviour of your franchisee (I do not know where is his office) and no action from your relationship centre, Malakpet, Hyderabad.
It is to inform you that in the 1st week of October one Mr. Nataraj, Manager (as informed by him) approached us for converting our prepaid connection into post paid connection and we have filled the application form and submitted the relevant document along with the prescribed charges of Rs.500/-. He informed me that the Sim will be issud within two days and the same will be activated within seven days.
Accordingly he has issued a sim card vide no. 89914901040552026702
Type 64K PAPPC NORMAL HLR-1 within the said two days and from then onwards we are pursuing him but no proper reply from him. At first he has given his mobile number as 9704678867 and I am contacting on that number upto the end of the October. As and when I am contacting, he informed me that about the server problem, technical problem in transfering the mobile number from prepaid to post paid and one and another. After then, he has not lifted the mobile when I am trying to contact, but on one day I tried from another number but to my surprise the lifter of the mobile told me that the mobile not belongs to Mr. Nataraj and he do not know about Mr. Nataraj. I told him that I am going to give a police complaint against that number if Mr. Nataraj not contact me.
In the afternoon Mr. Nataraj contacted me over mobile vide no. 9725189234 and told that this is his new number and asked me to contact on this number and the activation of my mobile number will be completed within 48 hours since there is a technical problem. Lastly I contacted him on 8th November and at that time he told hurrily that he is out of station and after reaching Hyderbad the number will be activated definitely.
Under the circumstances, I hereby request you to kindly take necessary action and direct the concerned authorities of AIRTEL to activate my mobile number 9849016457 Airtel Freedom 249 post paid connection immediately.
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