Recently I migrated from Airtel Prepaid connection (which I was happily using for 8 years) to postpaid connection - Voice & Data 399 plan. On 3rd March, I suddenly started receiving a flurry of SMS from Airtel Live, thanking me for subscribing for host of beauty, video games, cricket sites which cost me more than Rs 500. I immediately called up customer care and complained and they informed me that they cannot take any action until my bill gets generated on 12th of March. Today, I am not able to make outgoing calls and when I enquired customercare, they are asking me to make partial payment for the non-sense downloads which automatically happened without my knowledge/authorization. For the first time in my life I felt that even Airtel can cheat. I had such a nice impression about this service provider when I was having pre-paid connection for 8 years. One month after migration, I came to know the real face of Airtel. I am planning to disconnect if my concerns are not addressed by Airtel and I am even planning to sue them for the harrasment I have been going through.
0 comments