I am not able to call a number that i have added to my mobile prepaid number 9940415215 via the 'add on five' for the past one week. I made a complaint on 198 they called back and said that the problem has been rectified. But the problem persists. The airtel people charge 20 paise everyday and a one time deduction of Rupees Twenty five for the service. They make the deduction promptly but the service cannot be accessed. It is causing undue hardship as i have to be hooked to this complaint number all day. Also they seem to be making unauthorised deduction of money citing some service or the other. The money is however being refund on a complaint again to 198. I wonder why the AIRTEL is irritating their customers like this. What sort of a business tactics is this? What if a not so ahrewd person like my mother was their customer. They would'nt have had the mind to call back and lodge a complaint while their hard earned money is looted by the service provider.
I request that such trade practices as above may please be avoided. I request that the connectivity to my add on number may please be restored.
Yours sincerely,
Sheila
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