Dear Sir or Madam
Allow me to introduce myself Pavan Kumar, AIRTEL customer from 3yr plus,
I am very disappointed by the customer care service provided by AIRTEL, recently I had called AIRTEL customer care to seek information about the Roaming plan and person who answered my call give the information stating “ I have to recharge a Roaming plan and once I reach Bangalore should recharge for RS 94.00 to get back the current plan” as per the information provided I did same but after coming back to Bangalore I tried recharging for RS 94.00 its not happening.
Called customer care and raised the complain on 05/12, received a response stating the plan can not be changed for 1 year, as the mistake was from your end I demanded for change of plan, next day I received a call from number 9845524976 stating the plan will be changed as it was your mistake and will confirm once its done but never received a confirmation call.
Called Customer Care again on 12/08 to find out the status, received response complaint is resolved and plan can not charged (Please listen recorded communication the tone of the supervisor who answered the call was bad and was careless) and I demanded to raise a complaint, same day at 7:30 PM received a call sating this issue can not be resolved and if I have any concern I can speak to customer care head Mamtha and contact number is 9538370534.
Who ever attended my call on 12/08 at 7:39 (1st she told she is mamtha & later she told some other name) was very rude and she is not fit to be customer care head, as she does not understand what customer is, customer problem or how to speak, When I was telling my concern she stopped me and asked me to call up later has she is busy and when I asked her to call back once she is free, she told I will not call if you want you call. Is this the way to treat the customer???
I need an explanation for all this and want my plan to be changed and credit the amount which is been charged.
Detail
Name: Pavan Kumar
Mail id: [email protected]
Phone #: 9980999090
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