Hello,
My name is Ananda Das Sarkar. My prepaid Mobile number is 9748246580. I am now a member of your esteemed Mobile services, as I have taken a Prepaid connection on 5th March. However, today being 21st of March, 16 days after the connection, my connection is still barred because of the untouched and unparallel customer services rendered by you.
Here are the series of incidents that happened with my connection.
- I purchased a new cell on 5th from Nokia Priority (Behala, 149, D.H. Road, Kolkata -34, Ph – 03323971894, Mobile -9874012495). There was an Airtel agent (Mobile No – 9748246582), who offered me this prepaid connection. I submitted all the documents along with the photographs. The connection got activated that night itself.
- On 9th March, Airtel agent (Mobile No – 9748246582), the called me up asking for signature in the photograph. He never bothered to inform me that I need to sign in the photograph produced on 5th. However I told him, that I will submit the a same on 12th of March. He accepted.
- On 10th the account got barred due to non submission of documents. I called up the Airtel agent (Mobile No – 9748246582). He unblocked the same after some hours.
- On 12th I submitted the photograph along with the signature.
- On 13th the account again got blocked. I tried calling up the agent, his phone was switched off. The Nokia priority was closed.
- On 14th I called up the Nokia priority. They got that unblocked again on the latter half of the same day. ***** please note it was blocked from 13th Morning to 14th evening.
- On 16th the Nokia priority called me up asking again for another set of documentation since the Airtel agent (Mobile No – 9748246582) has gone absconding and they want to send the document fresh. I again submitted my documents on the same day.
- On 17th my connection was again barred. The Airtel agent’s phone was switched off and the Nokia priority started giving me false promises. I called them as many as 5 different times. I called up the Airtel customer care, they told me that they can’t do anything and I need to submit the documents again to the Airtel shop.
- On 18th, no resolution still, the Nokia priority told me since the courier guy is not coming, they were unable to send out the documents. They told me to call somebody from Airtel (Atanu Chowdhury – 9831049644). I called him up and throughout the day. Every time he has given false promises and never called me back. It was me who called him again and again. MY CONNECTION WAS STILL BARRED.
- On 19th - MY CONNECTION WAS STILL BARRED – NO support from the Airtel agent, the Nokia priority, Atanu Chowdhury – 9831049644
- On 20th - MY CONNECTION WAS STILL BARRED – NO support from the Airtel agent, the Nokia priority, Atanu Chowdhury – 9831049644
- On 21st - MY CONNECTION WAS STILL BARRED – NO support from the Airtel agent, the Nokia priority, Atanu Chowdhury – 9831049644. I visited your Shop at the Saltlake City Centre and talked to Kunal Ghosh – Ph No 9748602139, I talked about the problems that I am facing. I again submitted all the documents along with the photographs signed in it for the third time. It was promised that the account will be activated within an hour, however…. Its more than 2 hours and its still not done.
Few observations:
- As per Kunal, they have not received any document. So my question is where are my documents? What kind of fraud you guys are doing by taking my PAN. Driving License information.
- Since the courier is not there, the NOKIA priority has not send the documents in time and let the customer suffer ………... is that is what you mean by a customer service cycle?
- The nokia priority has told Kunal that they had send the doc on 18th while my account was barred from 17th. Its good to know that, you and your partners are so reluctant about customers. You guys are so good with off shouldering responsibilities.
- You have an agent who can go absconding. It proves the trust we should have on you while giving our personal information.
- The best part, Atanu Chowdhury – 9831049644, your own guy….. who promises and promises… …. a person who shows that who is taking responsibilities ……but the end result is …….after 18th, not even bothered to call me up. You should have more persons like these in your so called 3G age for the fast service.
Anyways …the end result still now is ……………………………..MY CONNECTION WAS STILL BARRED
I would expect people at the senior management will take my mail as a proper customer feedback and look into my issue with immediate effect. I will wait till the end of day today to see a resolution. If not, I will launch an official complain at the Consumer Forum.
GIVEN A CHOICE I WILL NOT TAKE …… AIRTEL …………..
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