Hi
My mobile number is 98920 70818 and has been blocked by Airtel (Prepaid) for outgoing calls today (oct 4th) without any prior information. The reason for blocking is the documents i submitted are not in line with what Govt of india wants.
I am using this mobile since last 9-10 years and stay at the same address. I made so many calls to customer care service most of the times the calls get disconnected while waiting for a customer care executive. However after trying for almost about 30 minutes i got thru and they said that i had a verification bar. The representative even asked me to verify my address and the address i gave on the phone exactly matched with what Airtel has in their computer system.
I checked with them why my number was having a verification bar, they mentioned that i did not answer the questions correctly when they called me for verification.
I DID NOT RECEIVE ANY CALL FOR VERIFYING MY DETAILS in last 2-3 months. Please give me the details of when i received that call, who called me, date and time etc... otherwise don't provide this reason to block my outgoing calls.
Also, I would like to know what is the Governemnt Norm (document) that mentions the customer to submit verfication documents every now and then, and what has been the changes in norm NOW that requires us to submit the documents again? What is the frequency of submitting documents again as per this norm?
I hope my problem is resolved immediately., The REP told me that they can only activate my mobile outgoing calls after i submit the documents, however there are other operators like Tata etc. they activate the customers immediately and give them a week;s time to submit the documents. Then why AIRTEL does not have this? All service providers should treat their customers equally when the REASON is the same for blocking outgoing calls..
regards
A very unsatisfied customer of Airtel
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