This is in regards to the unnessary balance deduction from my Airtel prepaid account. This is happening from last four days. I called Airtel complain number 198 and explained the issue to the executive. During the call, I asked the name of the executive but he was not willing to tell his name and neither he was willing to help. I asked to transfer my call to his supervisor. After few minutes, my call was transferred. I was shocked the way supervisor treated me. She kept me hold for 30 minutes and then she just disconnected my call.
I called again and one executive responded me and he said that he will help me out but then he disconnected the call without listening anything further.
I called again and another executive responded me. I said the issue to him and he confirmed that there is a service alert activated which is deducting my balance Rs 2/- every day. I confirmed him that I did not requested to activate any such service and neither I responded to any calls of such service alerts. I requested him to deactivate the service but he was not able to do so. I also requested to activate Do not Disturb. When I requested to log a ticket in my name about the balance deduction then he said that he will transfer my call to the supervisor but again the call got disconnected. I liked the third person as he helped me to answer some questions but again I hated when he disconnected the call without transferring it.
WHAT A GREAT SERVICE I GOT FROM AIRTEL!
I am using Airtel service from last 8 years and using this number from last 6 years and I did not expected this kind of service from Airtel.
I never used to complain about network or about balance deduction and when responded then Airtel treated me this way as it seems I mean nothing to them.
Please help me to get my balance back and also to deactivate this service alert which I never asked to activate.
Airtel still did not deactivated this silly alert and also help me not to get the useless call and promo calls or messages from Airtel.
My mobile number is 9831983614
If Airtel does not solve my problem, then I will make sure to take Vodafone connection instead to using this unprofessional/careless netwok.
Regards,
MD Arif
91 9831983614
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