I have been a regular customer of AIRTEL Pre-paid service. I am working as a senior officer in a public sector undertaking of Govt. of India. On my transfer to Dehradun from Delhi I purchased for two Pre paid connections of AIRTEL in the month of January'10 one in my name i.e. in the name of Arvind Saxena (no. 9760669589) and the other in the name of my wife Mrs. Ratika Saxena (no. 9760669314) and submitted the required papers at the outlet from where I purchased the said AIRTEL prepaid connections. The same were duly activated and I kept on using as also recharging these connections. The verification of particulars was done on phone by someone on behalf of AIRTEL both from me and my wife to which we satisfactorily replied.
But to our utter surprise our connection was suddenly suspended apparently for non verification of particulars. On enquiry from the vendor we again submitted our enrolement forms with required identification proofs as advised by him. After subsequent constant follow up I was told that our pre-paid numbers have been deleted.
I request to the Competent Authority concerned at AIRTEL to release/restore these nos. in my and my wife's name as above, as these numbers are in circulation in our acquintances as also we recharged these and unutilised amount is still left in both of them. It will kindly be appreciated that I am facing a lot of hardship on this count.
I expect a reply please.
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