Airtel Prepaid Mobile
Phone disconnected

Dear Sir

My phone no 09903375861 (purchased from kolkata) was misplaced at my residence in low battery condition. When got and dialled on 14.02.10

it was showing NO NETWORK COVERAGE/SIM CARD REGISTRATION FAILED.I immediately contacted your customer care at Delhi. I had been informed

to contact customer care centre at Kolkata at 09831098310.After listening to the problem I had been told to meet any AIRTEL outlet at Delhi.

Accordingly I met Mr Salim of your Malviya nagar Delhi outlet on15.02.10.He could not solve the problem and informed the above said phone had been

permanently disconnected and only Kolkata office could solve the problem. I contacted Kolkata office on 15.02.10.But they could not solve the problem.

From 16.02.10 evening the phone was showing LIMITED SERVICE.May I know the reason for this permanent disconnection? My phone was a life time connection with a balance of Rs 70 .I had received SMS up to

24 dec 09 and I called my daughter at USA in the first week of January.

I would request to kindly look into the matter urgently.

thanks

yours

nikhilesh mohari