Hi
I have taken a prepaid mobile connection from Kollam, from Airtel. After 4 days they disconnected the service stating I havent provided the proof for the connection. Next day I had a discussion with the Airtel, saying that I have submitted the proof while taking the connection and the esteemed customer service officer was not able to accept that and told me to give the proof again. I went to the place I took the connection and after a nice conversation he did some magic and the connection was established.
Post that, every day there is Re 0.05 charged and I have no clue about why it is deducted. And from last fortnight I am being charged Re 0.30 per day and again no clue why this is happening. I was forced to call to a Customer service executive, who identified herself as Krishna and said she will be sending the complaint number after the call was disconnected, after disconnecting I am yet to recieve a message with the complaint number. today I tried again reaching the toll free complaint cell, and another executive by name vishnu took the call, as he was conversing in malayalam, I had asked him to transfer the call to supervisor, unfortunately (I think the supervisor has gone for election duty) had to disconnect the call as there was no response from the other end.
I have also registered for the DND, but I am sorry to say that the messages are still coming and it is really annoying, to recieve promotional sms in this many counts.
I would like to say that before Airtel goes in search for buying new telecom companies, it should have a good, I repeat a really good customer service. with this type of customer service, in other countries, Airtel will not be able to survive.
I am really sorry to state that the customer service is pathetic in Airtel. They have to really trainup the executives in this area, and provide the details in the site, so that customers like myself can reach out to zonal managers if need be.
Regards
Sanil Samuel
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