Airtel disconnected my prepaid mobile connection without prior information. On reaching out to an office in the name of 'Airtel Relationship Centre' in Triplicane (Chennai) where I got my sim card along with my prepaid connection, I am told to pay Rs. 175 to continue with their connection and get a new sim card. They have no other answer for getting a connection back.
1. Airtel gave us a connection only after paying certain amount.
2. Airtel gave us a sim along with that.
3. Airtel disconnected the conection without proper informatrion by abusing the customer.
4. Airtel wants another amount to be paid to contnue with their service.
a. I need an answer for their ignorant behaviour. Iam forced to get move to another service provider which I understood that they ignore if they receive any problem all their prepaid customers.
b. I have a balance of more than 100 Rs in my prepaid sim account.
c. In case of any problem, they have to service for which I cannot reach out to a third party.
d. If AIRTEL cannot do any of the above, Please ask them to AGREE THAT THEY CHEAT PEOPLE AND LET THEM CLOSE THIER COMPANY.
e. They cannot be biased towards postpaid compared to prepaid customers, after all they charge the customers money.
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