My name is Deepak Kumar Gupta, purchased prepaid sim in the month of July. My mobile number is 09993899520. The verification itself happened in July with me only. When my father recharged with Rs. 500 in the month of August and got the same 500 balance and that they stopped our prepaid sim service. The reason is that they verify it again in the absence of mine and my sister picked up the phone. She doesn't know the documents about the sim and she mistakenly given the false information about the sim that it was in the name of my father and she is also a minor having of age of 14 years only.
When I have given details to Airtel first they told me the sim will about to start in few days and in between the sim also started for two days from 24 August to 26 August and again they closed on 26 august night. Later Airtel service center people the sim goes to negative and in this regard I have given complains on Monday (29 August) itself but they are not ready solve the issues. In this regard I have call in customer care also where I talked Priya, Rani etc but they are refused to entertain me and they have disconnected the phone also. In this regard I have asked to nodal officer Miss Sanya and she also do not helped me and every body is giving a round about answer.
There is enough balance of Rs. 400 in this number and I lost all of it. After lot of struggle I am sending this issue in consumer forum and this issue is not only of me it is of others also.
Please help me and get my number started and return of the balance.
Please feel free to communicate either on this number 07869617468 or send me E Mail on this ID [email protected]
I am waiting for positive feedback and feel that my issue will be resolved ASAP and plz help me out of this issue.
Thank You
Regards
Deepak Kumar Gupta
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