Cholamandalam MS General Insurance Co Ltd:Leisure Travel Insurance
Delay in reimbursement of checked baggage delay

When once the claim for 'checked in baggage delay' is accepted, whether the Insurance Company can refuse to send the 'reimbursement money' by means of a cheque direct to the Bankers of the Insured upon specific request from the Insured. The Insurer refuse to send the cheque direct to the Banker of the insured. The Insurer insist that the 'reimbursement money' can only be sent to the insured's account by means of online transfer. Insurer ask for IFSC Code of the Banker, whereas Banker says that the IFSC Code is not operational just now. In what clause of the terms and conditions governing the insurance, is there a provision based on which online transfer alone is relied upon by the Insurer.