Hi,
I had two tickets priority booked for one of the City link AC bus.
On the travel Date (just before 2 hours from my departure) I got a call from the service provider that the bus which I have booked is canceled due to some group booking and I have been “adjusted“-
1) In another bus
2) of another service provider
3) at totally different scheduled time
4) On a least preferred seat.
I opted to cancel my booking but they refused saying it is against policy. If still I would like to cancel then I will get only 50% refund.
Some how I could manage to get some amount of my booking amount but many passangers ended with 0 result.
Don't we have some guidelines which these travel agents or service providers need to strictly follow.
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