During Durgapuja festival in October Club Mahindra agents invited us over telephone for a free accomodation in their resorts. On 9th Oct I with my husband visited their venue at Big Bazar, Hiland Park, Kolkata. Following their verbal commitments I applied for a membership on the sme day paying Rs.16031.00 thru credit card. I had insisted them to take a/c payee cheque in this regard but they did not agree.
After returning home I searched their offer in the net and found several complaints against them. I became very much affraid and submitted with them a cancellation letter on 10th October and sought refund of initial membership fees.
After contineous followups with their Mr Ahmed (venue manager) over telephone he evaded the matter in any way or other. Finally on 8th November Mr Ahmed advised me to submit a fresh letter of cancellation for resons best known to him.
However, having no other alternative I submitted with them a fresh letter mentioning all the previous references.
On 15th November I again contacted Mr Ahmed and came to know that My letter of cncellation has been forwarded to their Kolkata Office at Kasba area and
for future enquiry I will have to contact their. I then contacted Mrs Paramita (Kasba office) over phone and I knew that the said letter was not availabe with them at Kasba office.
After repeated requests to Mr Ahmed finally Mrs Paramita admitted that she received my letter of cancellation on 16th November and logged in for cancellation. As per Mrs Paramita this cancellation will take minimum 30 working days to take effect.
View above I would request you to kindly help me in this regard.
Thanking you
Mrs Debjani Chakraborty
62A Subodh Garden
Kolkata 700070
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