I Made a huge mistake when i picked Cox and Kings are my travel agents when planning my honey moon trip to Sri Lanka.
initially they did impress me with timely bookings and regular followups. but little did i know what was in store for me. Firstly, i was travelling one day after my wedding, so couldnt research a lot and hence had trusted a brand like Cox and Kings for the travel bookings.
Firstly - i was forced to take Forex from them by their Forex Desk agent, Mr Mahesh Kadam.
He promised this was the best rate and i quickly checked on google but found it to be out of place.
Here i wast fleeced in paying almost 4000 INR more than what i found was easily available in Lanka or even at the airport.
Secondly, when reached there, they had handed over the entire tour to a local operator Jetwings, and had nothing to do apart from taking their comission and going out of the scene.
The Tour guide assigned to us, was tying his best and although i was promised an english speaking guide Driver, it was a near challenege to communicate our ideas to him.
Next, every time we asked him to stop over for meals, a meal was never less than a 1000 lankan rupees per person.
i was shocked to know Lanka was such an expensive country, only to discover later, that these tour guides deliberately take tourists to expensive places, where they get a hefty comission and also a free meal.
so the 2000 lankan rupees per meal for both of us, i was spendin was actually 800 for our meal 1200 - guide's comission food!!!
Bloody cheaters.
Next i had paid and was promised a 3* accomodation for the entire duration of my trip. But all hell broke loose on my stay at bentota beach. Even the scamming guide coudlnt believe that we were stationed in such a dingy - shady logde. it wasnt even a hotel.
it was Christmas eve and this Hotel/lodge was all empty, it was just us one couple for all two days i was forced to stay there!!!
I called Mr Chamil, the local Agent i was assignedn. he was simply trying to get himself out of it and cared the least, once that they had got my money. They did nothing even when i threatened to walk out of that plaec, they said they cannot make alternative arrangements!!!
this Lodge "Hansa Villa" has dirty rooms, bad food, scary lighting, minmal staff and no toilet paper! no soap and cheap bedsheets and plastic chairs. this explained why of the 30 some rooms they had, we were the only ones to have been stuck in one and rest were empty! Neither Cox and Kings nor jetaways tours are taking responsiility of this horrible experience which spoiled a special occasion like a honey moon.
once a tour guide promises a 3* acomodation or alternative siimilar accomodation in case of booking issues, this alternative is still supposed to be a 3 star. then why was i given a non starred dorm!
one sincere advise, do not use Coz and Kings or Jetwings tours in lanka.
it was a 82k go down the drain due to a spoiler that came my way.
If i do not see a proper response to my complaint, im sure going to flood all the public Forums with this complaint. and save some dissapointment for other travellers out there.
Regards
Abhishek
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