I am NRI and visiting my family for vacation and booked a packaged tour program with Gandhi Tours and Travels for Jaipur-Simla-Kullu-Manali-Dalhousie-Amritsar-Bikaner tour for 12 days. When we booked the tour we have given them all the details and stated that we are four person (two adult and 14yr child and 8yr child). They write it as couple plus 2 extra beds. At that time they said that rooms will be enough big to accomodate 2 extra beds and hotels will be deluxe class but when we reach simla they provided the room that is for couple and there is no enough space to accomodate even one bed after complaining they provided us the room with four bed but it was of third class room with the bedding was not clean and the blankets were not washed and stinking. Again complaint made but no reply from there side and then it was like ritual in every place we visited. All the passengers got angry at Manali where Gandhi tours provided the hotel which was pretty stinking and there was no facility of clean towel also. We try to contact with higher authorities in ahmedabad but they said you have to stay there only. After Manali went to Dalhousie, again i got the room with three beds. Then went to bikaner where i got the room for couple, no room for extra bed. I tried to talk with the Authorise person from Gandhi Tours but they didn't reply till date. They have taken money for all the person but didn't provided the service and staff behaviour is unprofessional. They even didn't provided Invoice showing service tax we paid to them. Please help me in this matter.
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