On Dt.17/08 I became the member of Country Vacations, The details and benefits of the ownership was explained By Mr. Khalid (Bangalore branch Take over Manager) & Mr. Thousif, (Executive).
Following are the details & benefits explained verbally to us before becoming the member of CV.
1. Booking for Accommodations can be done throughout the year including Purple, Blue, Red and other Seasons.
2. Free Accommodations can be utilize all over India and Seven Asian Countries i.e. :
1) Malaysia 2) Cyprus 3) Thailand 4) Singapore
5) Srilanka 6) Indonesia 7) Dubai
3. We have been said that we will be given Ownership of vacations & not an Membership.
4. We have not been informed anything regarding Taxes Extra for
Accommodations in Country Vacations own property and also for tie up
properties.
5. We have been said that we can access all 250 Country Clubs in India and 50 Clubs in
Abroad including CK 27 without paying any charges or fees and can utilize all the
Facilities like Spa, Swimming pool, Gym, Sports, Party halls & Decorations etc., &
there will be a Discount of up to 20-50% on Food. After becoming member we came
to know that we cannot access CK 27.
6. We have been said; Through Tag Agent (Four seasons Exchanges) we can re-sale
the ownership, But once we cross verified through agent we have been said it is not
possible
7. We have been said that up to 15 family members the accommodations will be
provided Free of cost, But in the agreement it is mentioned only for 4 members. They did not inform anything about the type oF apartment that we can access, Later when we read the agreement we came to know about the type given to us.
8. We have been said that country vacations have their own property in the above mentioned seven Asian counties which is available to us for booking the Accommodations, but it has got its own property only in Dubai, Srilanka, Indonesia and they had not informed anything about the Dial on Exchange.
The above mentioned points which was informed to us before becoming an member was not there in the agreement, When we asked about this to Mr. Khalid said will issue an Letter Head which will be signed by Mr. Abdul Suban (Branch manager) and he said that the Format of Agreement is printed for Membership only, And they are providing this offer of Ownership to us due to 30th Year Celebration of Country Vacations and they have not printed new agreement for ownership.
Later on Mr. Khalid issued letter head in writing bearing all the above mentioned Points with Country Vacations rubber stamp but the Branch Manager signature was Missing, when we asked about the signature he said Mr. Abdul Suban is very much busy from past one month and later Mr. Khalid switched off his cell phone andwhen we called to country vacations landline number he pretended to be very busy.
On Dt.17/09 we came to know that Mr. Abdul Suban has come from Hyderabad & we went to country vacations Kormangala branch to take the signature Mr. Khalid said us to contact customer care for the signature then we met Ms. Neemsha then she said that they cannot issue any letter head and all the above mentioned points are false. At that point of time we came to know that Mr. Khalid has given us wrong information and misguided us to become the member of country vacations stating false benefits.
Mr. Khalid said that he will arrange for an loan within one week from SBI / HDFC if
we pay the amount in full before 30th of August, So we paid the full amount taking loan from outside sources for the interest rate of 10% Per Month but after paying the amount he did not arrange for any loan nor given any contact number.
When we asked about this, he said that you have paid the amount to country vacations and not for me, If you want money back can collect from Country Vacations
The amount we have paid to Country Vacations is Rs.60, 000/- for the Ownership of Vacations. Because of Miss Guidance & false commitments given by your Staff Mr. Khalid (Take over Manager) we are suffering,
Kindly refund our Amount of Rs.60, 000/- so that we can return back to our lenders.
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