Recent stay at a higher end Marriott. I was woken up at 5am to an intoxicated man standing over my bed. Apparently the front desk clerk issued a duplicate room key to this man who was drunk and belligerent and lost his way!!! After complaining about the situation and having to physically remove this guy from my room, I was promised a refund on my room charge for the night and given a few extra reward points! Well, here we are and no refund. Not happy.. Beware of this chain and mind your own safety because this chain does not do it for you. There was even a security team at this hotel and not a one of them stopped this guy.
0 comments