I have booked one hotel at digha through make my trip, details of booking is Hotel Aditya Interntional, inclusive of break fast, hotel amenities, a/c deluxe, mini bar at room on 9th august vied booking id NH251601418191 by paying 2310 upfront through my debit card for staying on 14th aug to 5th aug. through make my trip online booking services.
After that I received many welcome mails and my hotel confirmation voucher where it was mentioned that " my hotel booking is confirmed and i don't need to check the same with hotel or make mytrip."
However I received a call on 10th aug from make my trip customer service from number 7940278750 that hotel aditya internetional is fully booked and i cant get accommodation there an they have booked my room to Hotel Rubina in digha, which is supposed to be a four bedroom package with same amenties, a/c, mini bar in room which is costing 3200 as per make my trip website and since it was a fault of make my trip that my actual booking of aditya international was not confirmed, so i don't have to pay extra charge. And the gentleman of your company confirmed that they will send me mail of my booking confirmation.
However today on 11th august I didn't got any mail, and when i called your toll free number and spoke to mr Shammi, a cs executive I came to know that even Hotel Rubina is not confirmed and make my trip is trying to book some arrangement for me. We are talking daily with cs executive nikhil khalasof make my trip but nothing has been solved
I would like to intimate make my trip that this was a planned trip and based on the confirmation of your company mail on 9th august that my hotel booking on aditya internation is confirmed I have paid rs 6000 for my car rental to go to kolkata to digha for 35 hours and the same is not refundable as per the car rental rules. So if it happens that my hotel is not confirmed i have to cancel the vacation, which will incurr me a loss of not only my emotion but also economical loss of 6000 (car) 2310 (hotel, booked by make my trip).
The company should arrange to refund my total loss of 8310rs which happened because of theirmismanagement and overcommitment to customers. Ho can you charge money and sent mails that hotel booking is confirmed when there is no place in hotel??
In spite of regular follow ups with the company, they are just not bothered.
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