Our group of 16 had a horrible experience with Make My Trip when we went on their Kashmir package from 19th to 25th May. Some of the points on which Make My Trip terribly goofed up are :-
1) Despite booking at the beginning of February we were not provided details of the hotel till 3 days before travel
2) 14 of us were booked on JetKonnect and 2 on Indigo. But at the last minute without prior intimation the 2 were issued Kingfisher tickets with long halts in Delhi. The Kingfisher flight from Srinagar was at 4 pm while JetKonnect was at 2 pm yet all were transported together from the hotel at 11am. The Kingfisher passengers were not allowed into the airport and had to wait out for 2 hours. Leaving the hotel at 11 am these two passengers reached Mumbai close to midnight.
3) Was told we would be staying in California houseboats in Srinagar but was put up in a lousy Shikhara
4) Despite confirming that 2 vehicles will be reserved for our group, the tour managers tried to squeeze 2 more passengers in our vehicles which we resisted. After, multiple calls to various people in MMT it got resolved after 90 minutes with all members loosing temper & wasting precious time. Still, the tour guys insisted that some baggage's to be loaded on our vehicles, which caused delay and missing the second phase of Gondola ride in Gulmarg.
5) Four of the 6 rooms booked was meant for 3 adults yet the room offered at Paradise Inn, Pahalgam was so small that an extra bed would not fit in.
6) The food arrangements were extremely poor at all locations. I can't comprehend with this crazy idea of MMT of hiring "Maharaj" from Rajasthan to serve us same food, day in day out at all locations. The food without exception at all locations was unhealthy, oily and inedible. At Shikara, in fact the food was uncooked. The standard menu was Roti, Dal, Paneer, Chicken, Papad. The Papads were kept in a corrugated box and no hygeine was maintained in the serving area. We were also forced to buy Mineral water at more than MRP at the Dal lake. WHEN WE BOOKED WE WERE NOT INFORMED THAT WE WILL NOT BE SERVED FOOD FROM THE HOTEL, AS TOURISTS WE EXPECTED TO BE SERVED LOCAL CUISINE AT LEAST ONCE. Because of the poor food quality we were forced to eat outside at least on three occasions. We tried Paradise restaurant in Pahalgam town for the local cuisine (owned by the same group where we were staying) and were discussing with the owner of the sub-standard food arrangement at the hotel. He promptly put a disclaimer at the hotel saying that food served is from MMT and not by the hotel.
It is clearly found that Make My Trip is not equipped to handle such holidays and people should refrain from using their services.
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