WORST every customer service. After spending last 3 hours trying to change one ticket, I completely give up on this company. and can you believe it in the morning I had got a call from this company HR representative to join at a senior management position. I would not recommend anyone to book tickets through make my trip!!!
I had entered in dates for Oct 30th, system threw me option for Oct 31st and I accidentally book it for Oct 31st! I call up within a few seconds and I am put on hold by a rep called Rahul for some 30 minutes and there after the phone dies. Post that make some 4-5 calls and each time explain the whole incident and then at the end I am being told you need to pay 3500 extra to change the date! It was not a date I had asked for first of all then after being through so much of back and fro I am asked for paying up this much of amount! This doesn't even justify. On top of that they have a staff which is arrogant and unfriendly. The last girl I speak to Parul refuuses to transfer my call to her senior and then puts me on hold for some 15 minutes, again till when the phone dies!
I will NEVER EVER recommend make my trip to anyone who is looking for a hassle free holiday or bookings. Their customer service policies are so anti customer
Rachna
[email protected]
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