Inconsumercomplaints.com » Traveling & Tourism » Review / complaint: Make my trip.com - Non provision of hotel stay after making the payment | News #392487

Make my trip .com
Non provision of hotel stay after making the payment

I had made a booking with make my trip on 9 may for flights and hotel reservations for myself, my wife and daughter.

they had provided me with a deal of around Rs. 15, 355 which includes flights booking two ways on 11th june and return on 16 june mumbai - goa- mumbai and stay at intercontinental lalit goa resort

my booking id is NP251465762719

Till today i have not received the Hotel booking confirmation,

only flight booking will be of no use as where i will go and stay.

i had informed the same to them on several occasions to them on their hotline numbar but they used to keep my phone hang-up for 20-25 minutes and never used to reply to my queries.

i had even made a written request/complain online on 22nd June where i have been provided with reference nos of my complain being reference no. 110521-023889 (non confirmation of Hotels) and reference No. 110521-023520 (flights and hotel booking details).

BELOW IS THE FLIGHTS BOOKING DETAILS

w details May 10 (13 days ago)

Starred from Nazeeb Khan Nazeeb. [email protected]

to [email protected]

date Tue, May 10 at 2:26 PM

subject Emailing: ShowInvoice

mailed-by makemytrip.com

hide details May 10 (13 days ago)

E-Ticket

MakeMyTrip Booking ID - NP251465762719

Booking Date - Mon, 09 May

Itinerary and Reservation Details

Kingfisher Red

IT-3173

Departure

Mumbai (BOM)

Sat, 11 Jun 15:20 hrs Arrival

Goa (GOI)

Sat, 11 Jun 16:30 hrs

Non-Stop Flight

Duration: 1hr 10m

Refundable Fare

Cabin: Economy

Passenger Name Type Airline PNR

vinit jain Adult JEQYMM

aarti jain Adult JEQYMM

tanishah jain Infant JEQYMM

Kingfisher Red

IT-3175

Departure

Goa (GOI)

Thu, 16 Jun 17:00 hrs Arrival

Mumbai (BOM)

Thu, 16 Jun 18:10 hrs

Non-Stop Flight

Duration: 1hr 10m

Refundable Fare

Cabin: Economy

Passenger Name Type Airline PNR

vinit jain Adult JEQYMM

aarti jain Adult JEQYMM

tanishah jain Infant JEQYMM

Important Information

Delhi and Mumbai airports have multiple terminals catering to domestic flights. Please check the departure/arrival terminal of your flight with the airlines (contact number given below) before the start of your trip.

A printed copy of this e-ticket must be presented at the time of check in

Check-in starts 2 hours before scheduled departure, and closes 45 minutes prior to the departure time. We recommend you report at the check-in counter at least 2 hours prior to departure time.

It is mandatory to carry Government recognised photo identification (ID) along with your E-Ticket.

This can include: Driving License, Passport, PAN Card, Voter ID Card or any other ID issued by the Government of India. For infant passengers, it is mandatory to carry the Date of Birth certificate.

Baggage Allowance

Check-in Baggage

Airline Business Economy Adult Economy Child

Kingfisher Red not applicable 20 kgs 20 kgs

Cabin Baggage

A. The Government of India regulations currently permit only one piece of cabin baggage per adult/child passenger on board. The weight of the cabin baggage should not exceed 7 kgs.

B. Passengers are permitted to carry one laptop over and above one piece of hand luggage as cabin baggage.

C. When an infant (not entitled to a seat or free baggage allowance) accompanies an adult, a carrycot, or a fully

collapsible push chair/stroller is allowed. This may be carried in the cabin if space is available, or else as checked baggage.

The above data is indicative and may change without notification. Kindly contact the airline directly for the latest information on baggage rules and allowances.

Airline Contact Information

Kingfisher Red 0124-2844700

For Cancellations/Date Change up till 3 hours before departure of flight, please contact MakeMyTrip (Cancellations can be done online on our Customer Support section).

Please reference the Airline PNR Number when communicating with the airline regarding this booking.

MakeMyTrip

Customer

Support

Online Customer Support: https://support.makemytrip.com

FAQ's: http://makemytrip.custhelp.com/

Contact Us

MakeMyTrip India Pvt. Ltd.

103 Udyog Vihar, Phase 1

Gurgaon - 122016

Haryana, India

Email: [email protected]

Telephone:1-800-11-8747 from MTNL and BSNL phone lines

(Tollfree) 1-800-102-8747 from All Major Operators

Fixed Line0124-4628747

Please reference MakeMyTrip Booking ID - NP251465762719 in all your communication with us

regarding this booking.

Note: Please do not reply to this mail. is has been sent from an email account that is not monitored.

To ensure that you receive communication related to your booking from MakemyTrip.com, please

add [email protected] to your contact list and address book.

The contents of this email, including the attachments, are PRIVILEGED AND CONFIDENTIAL to the intended recipient at the email address to which it has been addressed. If you receive it in error, please notify the sender immediately by return email and then permanently delete it from your system. The unauthorized use, distribution, copying or alteration of this email, including the attachments, is strictly forbidden. Thank you.

Please note that neither MakeMyTrip nor the sender accepts any responsibility for viruses and it is your responsibility to scan the email and attachments (if any). No contracts may be concluded on behalf of MakeMyTrip by means of email communications.

The contents of this email, including the attachments, are PRIVILEGED AND CONFIDENTIAL to the intended recipient at the email address to which it has been addressed. If you receive it in error, please notify the sender immediately by return email and then permanently delete it from your system. The unauthorized use, distribution, copying or alteration of this email, including the attachments, is strictly forbidden. Thank you.

Please note that neither MakeMyTrip nor the sender accepts any responsibility for viruses and it is your responsibility to scan the email and attachments (if any). No contracts may be concluded on behalf of MakeMyTrip by means of email communications.

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BELOW IS THE HOTEL BOOKING VOUCHER DETAILS

Hotel Name: Intercontinental - The Lalit Goa Resort

Guest Name: VINIT JAIN Hotel Address :

Raj Baga, Canacona

South GoaCanacona403702

GOA

INDIA

0832-2667777

Check-In Date June 11 Check-Out Date June 16

Check-In Time 12:00:00 PM Check-Out Time 12:00:00 PM

Number of Room (s) 1 Total Number of Adults 2

Room Type Double 1 Extra Bed Total Number of Children 1

Room Sub Type Children W/O Extra Bed Number of Extra Bed (Adult) 0

Room Category Garden View Suite Number of Extra Bed (Child) 0

Meal Plan (Breakfast) Number of Children (without Extra Bed) 1

Inclusions : * Remarks :

Hotel Cancellation Policy :

* If cancellation is done within 7days- No Refund. An additional Rs250 MakeMyTrip charge will apply.

Terms & Conditions :

* It is mandatory for guests to present valid photo identification upon Check In.

* Early check-in or late check-out is subject to availability and may be chargeable by the hotel.

* For optional services and facilities (such as room service, mini-bar, snacks, laundry and telephone calls, etc). These will be charged while check-out, directly by the hotel.

* This is a system generated voucher and does not require Signature/Stamp.

We value your business and look forward to assisting you again.

Best Regards,

Team MakeMyTrip

103, UDYOG VIHAR

PH-1 GURGAON

HARYANA

[email protected]

i therefore request you to look into this matter at the earliest

Regards

VINIT V JAIN


Company: Make my trip .com

Country: India   State: Maharashtra   City: Mumbai City

Category: Traveling & Tourism

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