Please book you tickets at neeta tours and travels at the risk of being treated like a scumbag, by scumbags who perhaps are underpaid or plainly, uncivilized.
I consider it nothing less than unfortunate that I booked my tickets on Neeta travels from Pune to Panjim and back last weekend. This is an account of what happened.
I had booked 4 tickets with boarding point being Jahangir Hospital Pune (boarding time 8:45 PM). A shuttle arrived at the designated place at 9:00 and unless I had asked, I would not have known that I am supposed to board the shuttle (there was no announcement to this effect). Then to my utter surprise, I realized there are not even enough seats for 4 people!! After much pursuing, we were sent in an auto to the main boarding point (somewhere near swargate). All this while, I was trying to reach out to the 'responsible' people at Neeta travels in Pune (their numbers are: 992***2211 and 98***15350) to face utter irresponsible behaviour - my calls were dropped unceremoniously and not picked up on multiple trials. When I called their so called call center, I was shocked by their tone too..(I mean, you have a grivience and you call the call center to hear the person on the other end to say - "haan bolo kya hai? ".. completely missed evolution!)
Promoters at Neeta tours and travels genuinely think that they are doing a favor to the customer by addressing their travel related issues and critical ones like inability to board because of criminally stupid logistics or planning!!
I had some more bad experience at Panjim in the hands of their underpaid, good for nothing staff members (who really think they can speak rudely to customers and get away with it) too, but there is no point writing about if the intended reader has got a clue by now about what to expect.
I am pretty determined to save unsuspecting travelers from the arrogance that Neeta tours has to offer in return for their money.
Avoid neeta travels by all means!